Job Description

The Ribbon Professional Services Delivery department covers installation, commissioning, configuration, integration, acceptance testing & migration activities. Engineers work in a dynamic customer facing environment, remotely or at customer locations. This position involves working across the portfolio of products to deliver customer solutions with a focus on network and service integration. The role requires strong investigation and proactive problem-solving skills to drive solutions through to system validation and customer acceptance.

POSITION RESPONSIBILITIES

• Complete all projects as per the defined SoW (Statement of Work) within the budget.

• Support & deliver Network Implementation Services to drive Customer Acceptance of deployed hardware & functionality.

• Develop a system network design and the associated configurations.

• Delivery of quality services to meet customer requirements.

• Ribbon Software installation, commissioning and execution of test plans.

• Creation and execution of action plans, workarounds & MOPs for custom activities collaborating with Global internal design and support teams.

• Develop the high-level network methodology - technical requirements / risk analysis.

• Effective and concise Technical Report writing for both internal and external organisations.

• Proven communication skills increasing Customer trust and personal consideration.

• Relationship building & interaction across internal & external organisations.

• Drive issue resolution

• Effectively adaptable and flexible to an ever changing & evolving environment.

• Work independently

• May be required to work off normal business hours

EDUCATION AND EXPERIENCE

• Excellent spoken and written English. Mother tongue in Spanish.

• Bachelor’s degree in in Telecommunications or Technical discipline.

• Above 10 years of work experience in Technical roles in Telecommunication.

• Strong knowledge of the Unified Communications industry environment and Ribbon products such as SBC, PSX, Application Servers, Media Gateways.

• Linux Operating Systems and LAN/WAN Networking skills are mandatory.

• Advanced Knowledge of VoIP, IP and SIP protocols, Wireshark, tcpdump are also required for the job.

• Knowledge of Openstack and VMWare.

• Knowledge of Scripting Programming languages (python, perl, PHP) and programming skills on APIs are considered a plus.

• Ability to take a project or task from inception to completion understanding when to escalate and strong problem analysis skills.

• Ability to work in a time critical environment is required and comfortable working independently.

• Organizational and time management skills.

• Solid written and verbal communications skills, as well as a track record working with other teams.

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'