Job Description

Great people. Greater business impact.

About CAI

CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with greater clarity and control. Our people bring structure to complexity by replacing fragmented, paper-based processes with connected digital workflows that improve visibility, compliance, and decision-making in real industrial environments. With 45+ years of experience and a presence across 10+ countries, CAI combines deep industry understanding with practical technology. Our team consists of ~800 employees worldwide who work across 15 core industries and support 5,000+ customers, guided by sound judgment, long-term thinking, and outcomes that endure.

CAI Business Units and the Markets We Serve

CAI Software is organized into three business units - Graphic Communications, Process Manufacturing, and Discrete Manufacturing – aligned to the markets we serve. This structure allows our teams to stay close to customer needs while operating with the scale and support of a global software company.

This role is part of our Process Manufacturing business unit, which provides ERP and operational software to manufacturers that transform raw materials into finished goods through formulas, recipes, or batch-driven processes. We work with small to enterprise manufacturers across industries such as food and beverage, bottling, pharmaceuticals, nutraceuticals, chemicals, paint, paper, tile, and supply chain logistics—supporting end-to-end operations from sourcing through production and distribution.

CAI India

CAI India is a strategic investment in the company’s future. Our Bangalore Center of Excellence is a place of ownership, expertise, and accountability. Teams in India work on global products end to end, contribute to key decisions, and influence how CAI evolves as a business. This is not a support-led model, but rather a center designed to lead through knowledge, responsibility, and trust.

About the Role

We have an excellent opportunity for a self-motivated Lead Managed Infrastructure Engineer. Primary responsibilities will include design, maintaining, and managing the core infrastructure. The Lead Infrastructure Engineer will often work with the internal users, partners, and clients to ensure they debug and resolve any infrastructure issues. The lead will also help manage the team and ensure the team is successful.

The Lead Engineer will need to analyze, report and document bugs, errors and issues and resolve the same within the SLA agreed upon with the teams. A successful candidate must be exploratory, agile, a quick learner, self-motivated, and require little or no supervision. Adaptability and a willingness to jump in to help outside of your normal role is a requirement. The position will also require excellent communication with developers, the operations team, management, product owners, and customers. The candidate should be well-written, organized, and comfortable speaking with others and communicating with a team. Very high attention to detail is essential to be successful in this role.

What You’ll Do

• Manage a team effectively and ensure the team is successful

• Work closely with leaders across the organization to ensure the product and SLA requirements are met.

• Review requirements, specifications, and technical design documents to provide timely and meaningful feedback

• Create detailed, comprehensive, and well-structured documents

• Estimate, prioritize, plan and coordinate infrastructure activities

• Design, develop and execute automation scripts using PowerShell, Shell scripts, etc.

• Identify, record, document thoroughly, and track issues.

• Liaise with internal teams (e.g., clients, vendors and product managers) to identify system requirements

• Track metrics, SLAs and publish reports, and keep the senior management up to date.

What We’re Looking For

• Bachelor's degree in computer science or IT related field/others

• 10+ years of experience working in core infrastructure platforms and/or cloud platforms are desirable.

• Good communication skills necessary to manage business requests and work with different teams across different geographies and time-zones; experience working with remote and distributed teams will be an added advantage. Needs excellent English verbal and writing skills to efficiently create and communicate development requests.

• Hands-on working knowledge and experience is required in:

• Extensive experience working on Windows Servers, Windows Virtualization, and other Virtualization technologies like VMWare, etc.

• Worked on more Helpdesk support – Good experience in support, Managing Incoming, outgoing calls relevant to server maintenance.

• Majority of communication will be through mails, teams and calls.

• Experience working with Azure Active Directory /AWS/Office 365, etc.

• Setup Procedures and policies for Backup.

• Extensive working on creating Organizational Policies in Active Directory.

• Extensive working on creating Organizational Policies in Active Directory.

• Hands-on working experience with managing Windows Domains, etc.

• Hands-on experience in debugging issues with hosted applications and databases.

• Hands-on working experience with databases (like SQL Server, etc.)

• Hands on working experience with documenting policy, process, and procedures.

• Experience working with distributed teams across regions and time zones.

• Strong organizational skills.

• Experience working with Information Security and Compliance teams.

• Experience working with Information Security and Compliance teams.

• Display detailed, critical, quality-oriented, and sceptical thinking about the product.

Experience with several of the following tools/technologies is desirable/Nice to have:

• Azure DevOps, Jira, SharePoint, Visual Studio Code.

• Experience and Demonstrate experience in reviewing logs and identifying the problems is a plus.

• Experience working with Cloud services in Azure will be a bonus.

• Experience working on other infrastructure components like Storage, backups etc.

• Experience with ERP, MES, or EDI systems is a plus.

• Knowledge on Network Components like switches, routers, firewalls will be a bonus.

• Knowledge of programming languages like Python, etc.

• Knowledge of Infrastructure as a code tool like Terraform and ansible will be a bonus.

Working hours:

• Candidate will be working in North American shift.

• An allowance is provided for employees working the evening/night shift.

Why Join Us
You’ll have the opportunity to drive some of the most critical transformation initiatives in our company’s history. This is a highly visible role working directly with senior leadership to shape the future operating model of CAI. You’ll bring clarity, discipline, and execution focus to complex cross-functional programs while gaining exposure across every function of the business.