Join MRI Software as aProfessional ServicesStatement of Works Writerand play a pivotal role in defining how our clients engage with Professional Services

Working at the intersection of Sales, Professional Services, Product,and Delivery teams, you willbe responsible forproducing high-quality Statements of Work, service estimates and consultancy proposals that set projects up for success from day one.

We are looking for an individual who can apply sound commercial judgement, logical thinking,and practical delivery experience to define successful customer engagements. You will be comfortable identifying risks, challenging assumptions, balancing competing priorities,and makingrecommendations that support both customer success and sustainable delivery outcomes.

You will work with stakeholders across the organisation to ensure opportunities are appropriately scoped, estimated, governed,and positioned for successful execution before they enter delivery.

Please note that this role requires working UK business hours (Monday to Friday, 09:00 – 17:30 BST/GMT) to support the global team.

We understand the need to provide a flexible working environment partnered with team collaboration andsocialisation Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

Key responsibilities:

• Produce Professional Services Statements of Work across multiple MRI products and service offerings.

• Createaccurateservices estimates, documenting assumptions, exclusions, dependencies, risks,and scope boundaries.

• Translate customer requirements into clear, practical,and deliverable consultancy and implementation engagements.

• Ensure proposals accurately reflect agreed delivery approaches, timelines,and resource requirements.

• Assess the commercial viability of proposed engagements,identifyingrisks, assumptions,and potential delivery challenges.

• Apply sound commercial judgement whendeterminingscope, effort, resourcerequirementsand implementation approaches.

• Constructively challenge ambiguities, assumptions,and inconsistencies to improve proposal quality and delivery success

• Support contractual discussions, Statements of Work reviews,and proposal redline activities.

• Ensure opportunities are positioned for successful delivery whilst balancing customer expectations, delivery requirements,and commercialobjectives

• Work closely with Sales teams throughout the sales cycle, supporting opportunity qualification, solutionscopingand proposal development.

• Collaborate with Consulting, Project Management, Product Management,and Delivery teams tovalidateproposed approaches.

• Build strong working relationships across multiple departments and regions to ensure consistency and alignment.

• Ensure engagements entering delivery are appropriately scoped, estimated,and documented.

• Promote consistency and quality across all Professional Services proposals and Statements of Work.

• Support the application of agreed estimation,approvaland engagement governance processes.

• Work collaboratively with delivery teams to capture lessons learned and improve future estimation accuracy and implementation planning.

• Help reduce delivery risk through strong governance,challengeand engagement planning practices

• Maintainhigh standardsof quality, accuracy,and consistency across all service proposals.

• Contribute to the ongoing development of estimation models, service catalogues, templates,and proposal frameworks.

• Support improvements to implementation methodologies, governance processes,and delivery best practices.

• Identifyopportunities to improve estimation accuracy, operational efficiency,and customer outcomes.

Requirements:

• Experience within Professional Services, Consulting, Software Delivery, Pre-Sales, Solution Design, Project Management, or a related environment.

• Strong commercial awareness and the ability to balance customer, delivery, and businessobjectives

• Excellent analytical and problem-solving skills with the ability to evaluate complex requirements and scenarios.

• Demonstrable abilityto make informed decisions and recommendations based on available information and sound judgement.

• Strong written communication skills with experience producing professional customer-facing documentation.

• Excellent stakeholder management skills with the ability to influence and collaborate across multiple functions.

• Ability toidentify, assess and communicate delivery, operational,and commercial risks.

• Strong organisational skills with the ability to manage multiple priorities and deadlines.

• High attention to detail and commitment to quality.

• Proficiencywith Microsoft Office applications including Word, Excel, PowerPoint,and Teams.

Desirableexperience

• Experience producing Statements of Work, project estimates, proposals, bids,or tender responses.

• Knowledge of software implementation and project delivery methodologies.

• Experience within enterprise software, SaaS,or technology organisations.

• Experience working across multiple products, business units,or geographic regions.

• Understanding of professional services commercial models including forecasting, utilisation,and project budgeting principles.

• Experienceparticipatingin commercial reviews, governance processes,or opportunity qualification activities.