Job Description

Being part of InterSystems Professional Services means becoming an expert consultant delivering creative solutions with our top-tier clients. As a Professional Services Specialist, you will be responsible for designing, implementing, and optimizing robust client solutions around our IRIS and TotalView products. It requires application development and deployment skills, hands-on configuration and problem-solving, and customer presence and presentation abilities to deliver top-notch solutions tailored to meet our clients' unique requirements.

If you love solving important and complex problems, then InterSystems Professional Services will be a great place to build your career. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries.

Responsibilities

Consultation and Analysis

• Collaborate with clients to understand their business needs and requirements.
• Conduct thorough assessments of existing customer database systems, identifying areas for improvement and optimization.
• Advise, guide, and educate customers on proper usage and implementation best practices.

Project Management

• Work collaboratively with the customer project team, our internal global InterSystems financial solutions team and associated IRIS teams to satisfy customer project requirements.
• Develop comprehensive implementation plans, considering technical architectures, model design, migration strategies, and operational best practices.
• Work individually or lead a team of professional services resources to successfully execute customer implementation projects, meeting the defined and agreed upon deadlines/milestones

Technical Expertise

• Architect and design database solutions that align with clients' business goals and industry best practices.
• Execute on plan by implementing solutions from install through configuration, testing, and deployment.
• Coordinate with product management to enhance product offerings based on client desires/needs.

Customer Relationship Building:

• Present strategy and project plans to customer stakeholders.
• Coordinate with InterSystems' Account Representatives, Sales, Support, and other departments to ensure a seamless and productive relationship with our clients.
• Write competitive proposals and business cases for services to support our product offerings.

Experience and Qualifications

• 7+years of experience in business consulting to clients focused on digital transformation, data integration and management, building operational and / or analytic applications, with deep knowledge of data management architectures, technologies, and high-quality application design.
• 3+ years of demonstrated ability to identify, shape, sell, and lead management consulting work commercially, working collaboratively with client leaders and teams
• Outstanding interpersonal, communication, and presentation skills
• Strong technical and business writing skills
• Proven success in contributing to a team-oriented environment
• Demonstrated experience with most/all of the following:

• SQL and ODBC / JDBC
• Object-Oriented programming languages
• XML, XSLT, JSON, SOAP, REST
• Cloud hardware services, containers, Kubernetes, etc.
• Windows, Unix/Linux, MAC OS X
• API Management

Education and Training

• Bachelor’s degree in Computer Science, Applied Math, or technical / analytical equivalent

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com