Professional Services Manager
Professional services Manager will lead the HP Indigo, PWI and LF Pro and service team across the NA, owning the end-to-end growth function for value Added- Services (VAS) programs.
This role is responsible for defining and executing the VAS strategy to support customer success, readiness, and business growth, while driving operational excellence and financial performance. VAS is delivered in hands-on, production-based environments on HP digital presses, requiring a leader who can operate effectively at the intersection of service, sales, and customer engagement.
Leading a large and diverse organization of approximately 15 production specialists and supporting staff, this role will play a critical part in shaping the future of customers growth—ensuring alignment with business priorities, technological advancements, and evolving customer needs.
This is a business-critical leadership role with direct impact on customer success outcomes and revenue performance.
Define and execute the VAS strategy for the NA, including the development of future-ready VAS methodologies, tools, and learning experiences aligned to customer and business needs.
Own the full VAS P&L, with accountability for revenue growth, gross margin improvement, cost management, and overall financial performance. Manage a mixed VAS revenue model, including entitlement-based training, ramp up and onsite delivery.
Oversee the development, standardization, and continuous improvement of VAS materials, programs, and certifications across all HP GSB platforms, ensuring relevance to real-world production environments and customer workflows.
Lead, develop, and scale a high-performing team of ~15 employees, including individual contributors. Foster a culture of accountability, innovation, and continuous improvement, while supporting onboarding, cross-training, and capability development.
Lead a highly visible, customer-facing organization that delivers hands-on technical training experiences. Ensure consistent, high-quality customer experience that reinforces HP value and supports long-term customer success.
Collaborate with Service leadership to strengthen internal capability building.
Work with Sales teams and directly with customers to drive training adoption, value realization, and revenue opportunities.
Engage directly with customers and key stakeholders to ensure VAS programs deliver measurable business outcomes and support customer success.
Establish KPIs, governance, and performance tracking to continuously improve training effectiveness, resource utilization, and overall business impact. Operate effectively within a dynamic environment balancing trainer capacity, equipment availability, and customer demand.
The pay range for this role is $116,150 to $182,400 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
HP offers a comprehensive benefits package for this position, including:
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
Services
Full time
No shift premium (United States of America)
No
No
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