Job Description

Our award-winning client is seeking a Professional Services Lead CUAS to join their team. The Professional Services Lead will play a critical role in ensuring customer satisfaction and success by providing exceptional technical support, project management, and training services for our CUAS products. This individual will serve as a trusted advisor to our customers, addressing their needs proactively and resolving issues efficiently.

Responsibilities:

• Drive customer satisfaction by delivering high-quality technical support, training, and field operations.
• Oversee project execution, contract deliveries, and operational performance.
• Manage support and maintenance renewals, collaborating with customers and sales teams.
• Provide technical expertise during the sales process and promote our CUAS product.
• Participate in technical activities and processes with customers.
• Serve as the customer's trusted advisor for all operational and technical aspects.
• Respond promptly to customer issues and lead technical troubleshooting.
• Deliver local customer training sessions and product demonstrations.

Required Qualifications:

• Proven experience as a post-sales/professional services lead, with a background in project management and technical support for technology products and solutions.
• Experience in technical customer support organizations and managing project delivery.
• Positive, proactive attitude and ability to adapt to change.
• Willingness to travel up to 50% within the United States.
• Flexibility to respond to customer calls outside of regular working hours.
• PMP certification or equivalent is preferred.
• Expertise in multidisciplinary systems (software and hardware).
• Familiarity with RF systems and networking & telecommunications.
• Knowledge of protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP) is desired.