Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services.
Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day.
Due to continued growth, we are hiring a new Professional Services Engineer to work for our cybersecurity consultancy practice, where you can focus on the deployment of related technologies and develop in to a Technical Consultant role.
What will you be doing?
At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on.
We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work.
When you join Phoenix, you can expect:
We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it.
Take a look at our Culture Blueprint to get a real sense of who we are.
The right person for this role will be a Support Analyst or Engineer currently working with Microsoft cloud and security technologies, who is ready to step into a delivery‑focused professional services role. You will already be troubleshooting customer environments, deploying Microsoft security solutions, and working closely with customers, with the confidence to take ownership of technical delivery and develop towards a Technical Consultant role.
Key Skills & Experience:
Desirable Experience
Certifications
Practical stuff
Where is the role based?
Primary location is our HQ in Pocklington (YO42) but this role can be remote with occasional visits to the HQ and to customers
How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.
What are the benefits?
You can read about the benefits on offer here 😊
*Important* BPSS Check
As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check
Have you made it this far?
If you’re still reading, we think there’s a strong chance you might be our kind of person.
Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself.
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.
Phoenix Software utilises technology to enable UK organisations to innovate and transform, delivering remarkable, outcome focused IT solutions and services.
Phoenix supports digital transformation in the workplace by understanding the individual goals of organisations and harnessing the power of cloud, data, AI, security, and collaboration tools.
Phoenix is a signatory on the Race at Work Charter and Disability Confident Committed employer. The company is also actively involved in Women in IT Network, set up to encourage more women into the IT industry.
Phoenix is Microsoft’s UK Partner of the Year 2021.
