Job Description

Great people. Greater business impact.

About CAI

CAI Software builds digital work execution platforms and software solutions that help manufacturing businesses operate with greater clarity and control. Our people bring structure to complexity by replacing fragmented, paper-based processes with connected digital workflows that improve visibility, compliance, and decision-making in real industrial environments. With 45+ years of experience and a presence across 10+ countries, CAI combines deep industry understanding with practical technology. Our team consists of ~800 employees worldwide who work across 15 core industries and support 5,000+ customers, guided by sound judgment, long-term thinking, and outcomes that endure.

CAI Business Units and the Markets We Serve

CAI Software is organized into three business units - Graphic Communications, Process Manufacturing, and Discrete Manufacturing – aligned to the markets we serve. This structure allows our teams to stay close to customer needs while operating with the scale and support of a global software company.

This role is part of our Process Manufacturing business unit, which provides ERP and operational software to manufacturers that transform raw materials into finished goods through formulas, recipes, or batch-driven processes. We work with small to enterprise manufacturers across industries such as food and beverage, bottling, pharmaceuticals, nutraceuticals, chemicals, paint, paper, tile, and supply chain logistics—supporting end-to-end operations from sourcing through production and distribution.

CAI India

CAI India is a strategic investment in the company’s future. Our Bangalore Center of Excellence is a place of ownership, expertise, and accountability. Teams in India work on global products end to end, contribute to key decisions, and influence how CAI evolves as a business. This is not a support-led model, but rather a center designed to lead through knowledge, responsibility, and trust.

About the Role

The System Implementation Manager plays a critical, customer-facing role in ensuring the successful deployment and adoption of CAI’s solutions. This role works directly with manufacturing customers to understand their business processes, define implementation scope, configure the system to meet their needs, and deliver effective training that drives long-term success.

This position is ideal for someone who enjoys solving real-world operational challenges, building strong customer relationships, and translating complex systems into clear, actionable workflows. Implementation Managers serve as trusted advisors throughout the implementation of lifecycle from discovery through go-live and beyond.

What You Will Be Doing

• Lead end-to-end implementations of the CAI solutions for manufacturing customers

• Review and analyze customer business processes and operational workflows

• Define project scope and implementation approach based on customer requirements

• Develop customer-specific training plans using established CAI templates

• Configure the system to align with required feature sets and operational needs

• Deliver system training through live demonstrations, remote sessions, and on-site visits

• Ensure system workflows align with customer processes; recommend best-practice process changes or system reconfiguration when gaps are identified

• Support customers with data import, validation, and readiness for go-live

• Provide hands-on support during go-live and early post-launch stages

• Act as a subject-matter expert for escalated customer issues after go-live, in collaboration with the Support team

• Train existing customers on new features and system enhancements

• Work cross-functionally with Product, and Customer Success teams to relay feedback and improve implementation processes

• Contribute to the development of training materials, documentation, and internal process improvements

What You Bring to the Table

• 3-5 years of experience in a customer-facing role within SaaS, ERP, or enterprise software

• Experience implementing or supporting software solutions, preferably in a manufacturing environment

• Strong understanding of business processes and the ability to translate them into system workflows

• Excellent communication and presentation skills, with the ability to train diverse audiences

• High level of organization and attention to detail, with strong follow-through

• Comfort working independently while collaborating closely with cross-functional teams

• Ability to troubleshoot issues, reproduce problems, and clearly document findings

• Fluency in English, both written and verbal

Nice to Have

• Experience implementing ERP systems in manufacturing industries

• Familiarity with regulated or process-driven industries such as:

• Food & Beverage

• Nutritional Supplements

• Cosmetics

• Pharmaceuticals

• Paints and Coatings

• Background in customer onboarding, system configuration or technical support

• Experience working with data imports, migrations, or integrations

Working hours:

• Candidate will be working in North American shift.

• An allowance is provided for employees working the evening/night shift.

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Why Join Us
You’ll have the opportunity to drive some of the most critical transformation initiatives in our company’s history. This is a highly visible role working directly with senior leadership to shape the future operating model of CAI. You’ll bring clarity, discipline, and execution focus to complex cross-functional programs while gaining exposure across every function of the business.

Benefits:

• Competitive salary and benefits package.

• Hybrid work environment

• Strong focus on Individual Carrer Development (IDP).

• Exposure to global teams and customers

• To be part of a leading ERP s/w vendor in Software for Manufacturers, Food & Beverage producers, processors, and distributors and Print Industry