Job Description

KEY RESPONSIBILITIES

• Implement Smart Communications solutions at customer sites.
• Installation and configuration of Smart Communications products on client sites
• Conducts a product knowledge transfer session to customers while on site
• Works with appropriate team members to achieve successful project completion, providing mentoring and technical guidance to more junior team members.
• Supports and maintains project plans provided by the Project Manager or Senior Consultant.
• Deputized in the absence of Project Manager or Senior Consultant
• Reports regularly, identifying and diagnosing issues and needs, escalating potential risks as far as necessary to resolve for both Smart Communications and the client
• Meets delivery schedules and budgets.
• Supports project change controls, ensuring Smart Communications’ contractual position.
• Supports post-project reviews.
• Supports client implementation document and provide quality implementation documentation on time
• Interfaces with client in a professional manner
• Understanding client requirements and mapping to Smart Communications solutions.

What we’re looking for:

PERFORMANCE INDICATORS

• Deliver against Company customer satisfaction targets.
• Deliver against Company Services Revenue and Profitability Targets.
• Deliver against delivery schedule and budget within project plans.
• Deliver against agreed personal technical development plan.

ESSENTIAL QUALIFICATIONS

• 4-7 years of technical experience including working in SaaS platforms.
• Excellent verbal and written communication skills.
• Logical and analytical problem solving skills.
• Positive client service approach with a ‘Can do-will do’ attitude.
• Proven technical skills in:
  • HTML5
  • RESTful Web Services.
  • XSD, XML, XSL, JSON.
  • Appreciation of CCM, WCM, CRM and ECM technologies.
  • Java, JavaScript.
  • Experience with hypervisors such as VMWare and containers such as Docker
  • Print Formats: PostScript, PDF, AFP.
  • AWS experience with EC2, S3 buckets, and other relevant technologies

We look for the following core competencies in everyone we hire at Smart Communications:

• Analytical Ability – effectiveness in analyzing situations and identifying key issues.
• Planning and execution – monitoring progress, taking action when necessary to rectify situations / meet deadlines.
• Proactive – taking responsibility for making things happen.
• Social Magnetism – taking actions, which show awareness of one’s own impact on others.
• Teamwork – collaborating with and promoting collaboration between different parts of the business.
• Technical expertise – keeping up to date technically within one’s own functional area.
• Adaptability – stability of performance under uncertainty and pressure.
• Communication & influence – using appropriate interpersonal styles and methods of communication to influence others positively to obtain agreement between different interests.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry. To learn more, visit smartcommunications.com