Job Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customersto provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

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To support Nexthink Professional Services, we are looking for a Professional Services Consultant who can provide services activities to Nexthink strategic accounts in order to provide ongoing value to Nexthink customers on different areas of operations.

The focus of the role is to work with set of Service Delivery Managers and consultants to provide Nexthink advanced content build . The role is expected to work collaboratively with SDMs, Professional Services & Customer Success teams.

The main responsibilities of the role are as follows:

• Analyse and benchmark customers’ data-set to drive insights for ongoing operations
• Create analytical reports and perform ticket analysis to provide recommended action plans
• Provide insights on end-user computing common issues and proper ways to solve it for enterprises
• Ability to translate analytics findings into appropriate content/solution in Nexthink
• Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices.
• Develop advanced contents for customers and handle testing, pilot and production deployment
• Develop automation scripts (Remote Actions) based on Windows PowerShell
• Support customers’ initiatives on Nexthink areas of operations
• Seek to continuously improve relevant technical knowledge and skills
• Work against a set of Service Levels (SLs)
• Stay current on product development/releases to a level required for the above activities;

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Qualifications

• BE preferred in computer science, computer engineering
• Minimum of 5 years of experience in technical consulting, analytics & automation
• Extensive technical knowledge on Digital Workplace/End user computing
• Exposure to Digital Transformation projects, preferably End-User related
• Excellent knowledge of Microsoft Windows clients and applications and MacOS
• Good troubleshooting skills and technical knowledge of IT operations and ITIL
• Good knowledge of IT operations in challenging environments
• Ability to quickly learn new technologies in an unsupervised environment
• Excellent teamwork and communication skills
• Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies
• Excellent knowledge of Microsoft Windows and Linux clients and its applications
• Practical knowledge of JSON, SQL, XML, Windows PowerShell. Practical experience in data integration
• Preferred: knowledge on data science and how to use scripting and visualization tool to provide insights
• This position requires 10% travel to headquarters for training purposes.

Additional Information

We are 1000+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package.

• 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.

• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.

• 📚 Free access to professional training platforms to explore your interests and enhance your skills.

• 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.

• 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers.

• 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.

• 📣  Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.