Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Commercial Building Operations and Common Facility Soft Services Management

The role and responsibilities include:

Service Management:

• Responsible for the delivery in accordance with the maintenance strategy in-house, contracted office services and soft facilities management services to the standards directed
• Responsible for assessment, procurement and management of small projects specific to the Operations Department as agreed with the Project Team
• Responsible for providing a key interface between Estates department customers and the contracted service providers on a day-to-day basis
• Responsible for development of a service charter and service level agreement to monitor key elements of the OM service
• Responsible for monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms
• Responsible for monitoring of supply partners/contractors service delivery and customer interface on a day-to-day basis
• Responsible for financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels
• Responsible for providing a continuous improvement review and development of initiatives to improve or rationalize hard services to achieve optimum performance and full customer engagement
• Responsible for ownership and management of the departmental statutory compliance plan to achieve and maintain legal status
• Daily Report to the Estate Manager for building management and software development plan

Audit and compliances:

• Lead auditee during audit
• Always upkeep and presentation of data through use of software, PPT and demonstration.
• Site readiness as per LEED, MIS, BSE, 5S, GRSBE (Waste Management) & IGBC – Health & Wellbeing

Key Skills:

• Strong knowledge of HK chemicals, dilutions, PPE’s and methodology.
• Corporate Relocation & Space Planning
• Housekeeping Audits & SOP Implementation – Daily, Weekly, Half Monthly, Monthly, Quarterly & Annual of the calendar year.
• Insure Vibration test of HK machines and audiometry test for high noise area
• Staff periodic medical and uniform upkeep and maintenance
• Vendor Management & Cost Optimization – Billing and budgeting as per CAM and Opex
• Staff Hiring, Training & Performance Review – Through onboarded vendor
• Office Administration & Front Desk Oversight – Coordination in terms of client positive feedback
• ID Access & Security Compliance – Bio-Matric and manpower attendance
• Event Planning & Internal Engagement – VIP events and celebrations executions
• Hospitality Operations at lobbies and front desk coordination
• Draft mail and client communications and vendor management
• Landscaping vendor activity management
• Pest control vendor activity management
• Waste management vendor activity monitoring and control
• Timely bills approval, follow up, attendance verification, attendance approval and further process for payment.
• Deliver hands-on training to housekeeping staff on Induction, SOPs, Do’s & Don’ts grooming, hygiene, safety, use of correct tools and client communication.
• Conduct regular assessments and feedback sessions to ensure service consistency.
• Assist in onboarding, quality checks, and troubleshooting escalated service issues across client sites.
• Support the training department in designing modules aligned with industry best practices.
• Provide refresher training and skill enhancement programs for existing staff.
• Oversaw nationwide soft services across branches and warehouses.
• Negotiated with vendors to reduce supply and AMC costs.
• Organized employee events to boost engagement and internal branding.
• Developed branch SOPs and ensured AMC/audit compliance.
• Collaborated with HR for real-time seating allocation and space planning.
• Managed access control systems and supported staff operations across sites.
• Supervised corporate soft services and maintained hygiene excellence.
• Conducted audits, staff training, and preventive maintenance coordination.
• Managed vendor deliverables, service level agreements, and compliance.
• Support property reopening with deep cleaning, inventory, and guest servicing.
• Ensured 7-star cleanliness all round the property.
• Be self-motivated & optimistic
• Process-Oriented & Detail-Focused – Software applications for all soft service operations
• Demonstrate strong leadership & interpersonal skills
• Time Management & Coordination – Time Motion Study to be implemented at site
• Assist in deep cleaning activity as and when required at site. Coordinate with appropriate team mates within external teams to facilitate services.

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

0

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.