Job Description

Job DetailsLevel: Experienced

Job Location: Atlanta Office - Atlanta, GA 30328

Position Type: Full TimeEducation Level: High School Diploma or GED

Salary Range: $80,000.00 - $95,000.00 Salary/year

Travel Percentage: 10%

Job Shift: Day

Job Category: Admin - ClericalThis is a hybrid position but can be remote if you reside in San Diego, CA. Must be willing to travel to file reviews and client visits in San Diego, CA.

Position Summary

Responsible for the prompt review of policy information including all relevant endorsements and vehicle schedules to determine coverage for loss/damage/injury. Conduct and efficient claim examination and investigation leading to the final resolution of liability claims, including matters in litigation. Frequent contact and interaction with involved parties including claimants and their legal representatives will be required. Recommendations regarding loss exposure and associated reserve and settlement strategy will be effectively communicated to the client.

DUTIES AND RESPONSIBILITIES

• Review, process and conclude assigned claims including investigation and evaluation complex Professional Liability Casualty Claims.
• Review and interpret policies, coverage determination.
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to advance the claim to conclusion.
• Maintain an ongoing diary.
• Continually assess exposure and evaluate for accurate reserves and settlement recommendation.
• Prepare Loss Reports providing thorough analysis of liability and damages.
• Where applicable, determine if subrogation and/or risk transfer exists and initiate recovery efforts at the direction of the client.
• Document all correspondence, reports, discussions and decisions in the claim file record.
• Provide outstanding service to the client.
• Assist Supervisors and Claim Department with requested tasks or special projects.
• Other duties as assigned.

QualificationsQUALIFICATIONS REQUIRED

Education/Experience: High School Diploma or GED required; Bachelor’s degree in related field (preferred) and a minimum of five+ (5) years’ Professional liability related experience; or equivalent combination of advanced education and experience.

Special Requirements

• Professional Liability claims experience required
• Knowledge of claims handling concepts, practices and techniques, including but not limited to coverage issues and product line knowledge.
• Demonstrated verbal and written communications skills.
• Demonstrated advanced analytical, decision-making and negotiation skills.
• Computer proficiency.

Preferred Skills

• Ability to communicate effectively and clearly, both orally and in writing.
• Ability to manage relationships in a fast-paced environment, while demonstrating problem solving and decision-making skills to work with customers.
• Good analytical abilities to review, exercise judgment and evaluate claims in order to make sound decisions with a minimal amount of supervision.
• Excellent customer service skills.
• An understanding of the litigation process and case valuation in multiple jurisdictions.
• Ability to carry out detailed written or verbal instructions, ability to respond to requests effectively and efficiently and exhibit good common sense.
• An ability to handle assigned claims following company guidelines and industry best practices with a minimal amount of supervision.
• Time management skills, organizational skills and ability to prioritize issues and tasks.
• Ability to effectively operate computer equipment and applications.
• Independence, flexibility and creativity.

Other Qualifications

• CA home state adjuster licensure. AICPCU industry designations (preferred).
• Education/Experience: Bachelor’s degree in a related field (preferred); three (3) or more years of related experience; or equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Technical knowledge of statutory regulations and medical terminology.
• Analytical skills.
• Excellent written and verbal communication skills, including ability to convey technical details to claimants, clients, and staff.
• Ability to interact with people at all levels in the business environment.
• Ability to independently and effectively manage very complex claims.
• Proficient in Word and Excel (preferred).
• Mental and Physical Requirements: [see separate attachment for a copy of checklist of mental and physical requirements]
• MENTAL AND PHYSICAL REQUIREMENTS
• 1. MENTAL EFFORT
• a. Reasoning development:
• Follow one- or two-step instructions, routine, repetitive tasks.
• Carry out detailed but uninvolved written or verbal instructions and deal with a few concrete variables.
• Follow written, verbal, or diagrammatic instructions and several concrete variables.
• X Solve practical problems; a variety of variables with limited standardization; interpret instructions.
• Logical or scientific thinking to solve problems, several abstract and concrete variables.
• Wide range of intellectual and practical problems; comprehend most obscure concepts.
• b. Mathematical development:
• Simple addition and subtraction; copying figures, counting, and recording.
• Add, subtract, multiply, and divide whole numbers.
• X Arithmetic calculations involving fractions, decimals, and percentages.
• Arithmetic, algebraic, and geometric calculations.
• Advanced mathematical and statistical techniques such as calculus, factor analysis, and probability determination.
• Highly complex mathematical and statistical techniques such as calculus, factor analysis, and probability determination require theoretical application.
• c. Language development:
• Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information such as age, occupation, and number of children; guide people and provide basic direction.
• Ability to transcribe dictation; make appointments and process mail; write form letters or routine correspondence; interpret written work instructions; interview job applicants.
• X Ability to compose original correspondence, follow technical manuals, and have increased contact with people.
• Ability to report, write, or edit articles for publication; prepare deeds, contracts or leases, prepare and deliver lectures; interview, counsel, or advise people; evaluate technical data.
• 2. PHYSICAL EFFORT
• a. Physical activity required to perform the job:
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• X Light work:
• a. Exerting up to 20 pounds of force occasionally
• b. Exerting up to 10 pounds frequently
• c. Exerting a negligible amount of force constantly to move objects
• (If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work).
• Medium work:
• a. Exerting up to 50 pounds of force occasionally
• b. Exerting up to 20 pounds of force frequently
• c. Exerting up to 10 pounds of force constantly to move objects
• Heavy work:
• a. Exerting up to 100 pounds of force occasionally
• b. Exerting up to 50 pounds of force frequently
• c. Exerting up to 20 pounds of force constantly to move objects
• Very heavy work:
• a. Exerting more than 100 pounds of force occasionally
• b. Exerting more than 50 pounds of force constantly to move objects
• c. Exerting more than 20 pounds of force constantly to move objects
• Visual requirements necessary to perform the job:
• Far vision: clarity of vision at 20 feet or more
• X Near vision: clarity of vision at 20 inches or less
• X Mid-range vision: clarity of vision at distances of more than 20 inches and less than 20 feet
• Depth perception: the ability to judge distance and space relationships, so as to see objects where and as they actually are
• Color vision: ability to identify and distinguish colors
• Field of vision: ability to observe an area up or down or to the right or left while eyes are fixed on a given point
• 2. PHYSICAL EFFORT (cont.)
• FREQUENCY
• c. Physical activity necessary to perform the job and frequency (e.g., continually, frequently, or occasionally):
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
• Balancing: Maintaining body equilibrium to prevent falling when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount and kind of balance exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
• X Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
• X Kneeling: Bending legs at knee to a rest on knee or knees.
• X Crouching: Bending the body downward and forward by bending legs and spine.
• Crawling: Moving about on hands and knees or hands and feet.
• X Reaching: Extending hand(s) and arm(s) in any direction.
• X Standing: Particularly for sustained periods of time.
• X Walking: Moving about on foot to accomplish tasks, particularly for long distances.
• X Pushing: Using upper extremities top press against something with steady force in order to thrust forward, downward, or outward.
• X Pulling: Using upper extremities to extend force in order to drag, haul, or tug objects in a sustained motion.
• Foot
• Motion: Using feet to push pedals.
• X Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires substantial use of the upper extremities and back muscles.
• X Fingering: Picking, pinching, typing, or otherwise working with fingers rather than with the whole hand or arm as in handling.
• X Grasping: Applying pressure to an object with the fingers and palm.
• Occasionally
• Occasionally
• Occasionally
• Occasionally
• Occasionally
• Occasionally
• Occasionally
• Occasionally
• Frequently
• Frequently
• Occasionally