Job Description
At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This Case Manager position plays an important role in advancing our mission and supporting the communities we serve.
Conducts interviews with El Barrio students to assess barriers to employment and success with life goals and completes Individual Service Plans. Generates referrals to internal programs and external agencies for supportive services such as clothing, transportation, and childcare to remove or mitigate barriers. Updates and maintains job seeker files; responsible for case note reporting through all of the database management systems used for Case Management and client tracking. Represents El Barrio at local meetings and conducts workshops on Case Management related topics.
This position will work in-person Monday-Friday from 8:00am-4:30pm or 8:30am-5:00pm, with some evenings. This is not a remote position.
Job Qualifications
• High School Diploma or equivalent with 4 years of case management experience required.
• Bachelor’s Degree in a related field strongly preferred
• Exposure to or experience working with clients in transition to finding employment.
• Demonstrated knowledge of local community resources and ability to locate and engage new resources locally, regionally and nationally.
• Ability to work with a diverse population required.
• Flexible schedule to work outside of normal business hours for program and job seeker needs and to attend trainings and meetings. Driver's license and personal vehicle strongly preferred.
• Must have demonstrated experience working with electronic platforms (i.e. Microsoft software, internet, databases, and virtual learning platforms).
• Strong written and oral communication skills in English.
• Bilingual (Spanish/English) strongly preferred.
Program Specific Qualifications
• Demonstrated experience working with young adults, 18-24, looking for employment, continuing education or career readiness, preferred.
• Demonstrated experience working with young adults, 14-24, in shelters, residential facilities, foster care, or juvenile justice impacted, preferred.
Job Duties & Responsibilities
• Updates and ensures accuracy of data in all tracking and reporting systems and files.
• Assist job seekers with referral information and follows up regularly on the progress being made to resolve barriers to employment.
• Develop a strong relationship with job seekers and support staff in managing job seeker conduct.
• Assess issues challenging job seeker success and make recommendations for improvement.
• Provide emergency assistance and referral to other programs or agencies as needed.
• Ability to travel to meetings and job seeker appointments as required.
• Develop and present workshops on topics relevant to barrier removal, self-care and supportive services.
• Maintain accurate documentation and record data timely.
• Represent El Barrio at community meetings and events.
About The Centers
The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.
Our Workforce Center impacts local communities through the linkage of underserved job seekers with local employers through our culturally competent job readiness training, case management, national third-party certifications, job placements and retention support with a large network of corporate partners. Through our training tracks in Customer Service, Hospitality, Pharmacy, and general job readiness in both English and Spanish, we are able to provide essential skills to our job seekers and to help prepare them for success in today’s workplace.
Wellbeing and Benefits
Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff.
• Choice of medical and dental plans
• Health Savings Account
• Flexible Spending Account for Health and Dependent Care
• Vision
• Support for continuing education and credential renewal
• Life Insurance
• Retirement Savings (401k) with a company contribution
• Mental Health Support
• Employee Assistance Program
• Calm Subscription
• Short and Longterm Disability
The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
