Job Description

We're looking for a passionate, innovative and people-focused Professional Development Specialist to join the HR Direct Engagement team. This role is responsible for building capability across HR Direct by designing, delivering and continuously improving learning and development programs that enable our people to deliver exceptional employee experiences.

As HR Direct continues to evolve through digital transformation, this role will play a key part in leveraging AI and emerging technologies to modernise learning experiences, accelerate capability uplift and equip our people to support employees through increasingly complex and digital-first HR services.

Working closely with HR Direct leaders, you will drive onboarding, training, coaching and knowledge management initiatives that support both new starters and experienced team members. You'll be responsible for fostering a culture of continuous learning, innovation and operational excellence while ensuring our people have the knowledge, skills and confidence to succeed.

As HR Direct continues to evolve through digital transformation, this role will play a key part in leveraging AI and emerging technologies to modernise learning experiences, accelerate capability uplift and equip our people to support employees through increasingly complex and digital-first HR services.

Working closely with HR Direct leaders, you will drive onboarding, training, coaching and knowledge management initiatives that support both new starters and experienced team members. You'll be responsible for fostering a culture of continuous learning, innovation and operational excellence while ensuring our people have the knowledge, skills and confidence to succeed.

Key Responsibilities

• Lead end-to-end onboarding and induction programs for new starters across HR Direct.
• Design, develop and facilitate engaging virtual and face-to-face learning programs.
• Create and maintain learning pathways, training materials, playbooks, process guides and knowledge resources.
• Partner with leaders and subject matter experts to identify capability needs and develop targeted learning solutions.
• Deliver coaching, mentoring and ongoing capability support to consultants and team members.
• Measure training effectiveness and use insights and feedback to drive continuous improvement.
• Leverage AI-powered tools and technologies to enhance learning outcomes, personalise development experiences and improve capability programs.
• Analyse operational trends, learning data and employee feedback to identify capability gaps and training opportunities.
• Support major change initiatives, technology releases and process transformations through effective learning and change management activities.
• Maintain accurate and up-to-date knowledge content to support operational excellence and consistency.

About You

You are passionate about helping people learn, grow and succeed. Whether you have a background in learning and development, coaching, operations, customer service or capability uplift, you thrive on supporting others and creating engaging learning experiences

You'll Bring

• Strong communication, facilitation and stakeholder engagement skills.
• A passion for developing people and building capability.
• The ability to simplify complex information and translate it into practical, engaging learning experiences.
• Strong organisational skills and the ability to manage multiple priorities.
• A continuous improvement mindset with a focus on delivering better outcomes for learners and the business.
• Curiosity and enthusiasm for digital tools, innovation and emerging technologies, including AI.
• Facilitation, presentation and communication skills..
• A continuous improvement mindset with a passion for innovation and delivering exceptional learner experiences.
• An ability to manage multiple priorities and adapt within a dynamic environment.

Why Join Us?

This is an exciting opportunity to help shape the future of capability development within HR Direct. You'll work at the intersection of people, learning and technology, helping to build a highly skilled workforce that delivers exceptional support to employees across the organisation.

You'll have the opportunity to influence learning strategy, champion innovation, drive AI adoption and create scalable, impactful capability solutions that improve both employee and business outcomes.

If you're passionate about learning, coaching, digital innovation and helping people succeed, we'd love to hear from you.

Advertising End Date: 27/07/2026