Job Description

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.

FTE

1

Scheduled Bi-Weekly Hours

80

Work Shift

Day: 8 hours

Job Description

The Professional Development (PD) Program Coordinator administers and coordinates the day-to-day operation of El Camino

Health’s professional development and clinical education programs, such as the HealthStream learning management system

(LMS), Relationship-Based Care (RBC), Crisis Prevention Instruction (CPI), the ECH Clinical Ladder program, and more.

Reporting to the Director of Clinical Education, this role serves as the central point of coordination and governance for these

programs by ensuring learning assignments, competencies, records, and program logistics are accurate, timely, compliant,

and consistently delivered across clinical staff.

Working with a high degree of independence, the PD Program Coordinator handles a wide range of program administration

tasks, resolves atypical or infrequently occurring issues using established precedents and practices, and applies discretion to

improve workflows and prevent avoidable rework. The role safeguards the integrity of regulatory-required training and

competency records, supports organizational readiness for Joint Commission surveys and Magnet Program requirements, and

serves as a resource to those who rely on these programs.

In addition to program coordination, the role provides direct administrative support to the operational leaders of these

programs, including the Director of Clinical Education, the Director of the Magnet Program, and the Director of Clinical

Business Operations by coordinating meetings, materials, reporting, and follow-up that keep initiatives organized and on

track.

Job Description

• Administers the HealthStream LMS: builds, assigns, schedules, and maintains courses, curricula, competencies, and

regulatory modules; manages user accounts, groups, and permissions; troubleshoots access and completion issues; and

maintains accurate learning and competency records across clinical.

• Serves as the central coordinator for assigned professional development programs, including Relationship-Based Care,

Crisis Prevention Instruction, Clinical Ladder, and others by managing enrollment, scheduling, materials, tracking, and

logistics so each program is delivered consistently and on schedule.

• Establishes and maintains centralized governance and quality controls over learning assignments to prevent duplicate,

outdated, or missed module assignments and to reduce avoidable retraining and rework.

• Monitors mandatory education and competency due dates; proactively identify at-risk assignments and coordinates with

Nursing Professional Development Specialists (NPDS) and Clinical Managers to maintain survey readiness.

• Generates, maintains, and distributes completion, compliance, and competency reports; responds accurately and

promptly to requests from leadership, regulatory bodies, and accrediting agencies (e.g., Joint Commission, CDPH, CMS,

Magnet).

Professional Development Program Administrator – Version 2

• Applies discretion to modify and improve program workflows, standard operating procedures, and coordination

standards that increase efficiency and enhance the participant and stakeholder experience.

• Resolves atypical or non-routine program, scheduling, LMS, and data issues using established precedents and practices;

escalates broader risks as appropriate.

• Maintains program documentation, job aids, and reference materials; guides and supports NPDS, managers, and staff in

navigating HealthStream and program requirements.

• Coordinates with vendors and system partners (e.g., HealthStream) on configuration, updates, and issue resolution.
• Provides direct administrative support to the operational leaders of professional development programs—including the

Director of Clinical Education, the Director of the Magnet Program, and the Director of Clinical Business Operations.

• Prepares and formats agendas, meeting notes, presentations, and executive summaries for program leaders; tracks

action items and deadlines to keep initiatives moving.

• Serves as a formal or informal resource to less-experienced colleagues and provides cross-coverage for key program

administration functions during peak needs or absences.

Qualifications

• Associate’s degree in Healthcare Administration, Education, Human Resources, Business, or a related field, or an

equivalent combination of education and experience; Bachelor’s degree preferred.

• Typically 2–4+ years of experience in program administration, learning management system administration, clinical

education support, training coordination, or a related operational role.

• Experience administering a learning management system (HealthStream strongly preferred), including course/curriculum

build, assignments, user management, reporting, and record maintenance.

• Demonstrated ability to handle a wide range of program administration tasks independently and to resolve atypical, non-

routine issues using established procedures and precedents.

• Strong organizational skills and exceptional attention to detail, with the ability to manage multiple concurrent programs,

deadlines, and stakeholders accurately.

• Experience providing administrative support to leaders or executives preferred.
• Proficiency with common productivity, reporting, and communication tools (e.g., Microsoft Office/365).
• Knowledge of healthcare, clinical education, or professional-practice environments preferred.

License/Certification/Registration Requirements

• None required.
• HealthStream administration experience or certification preferred.
• Crisis Prevention Instruction (CPI) certification, or willingness to obtain, is a plus.

Ages of Patients Served

Salary Range:

$40.66 - $60.98 USD Hour

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America)

An Equal Opportunity Employer:

El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.