Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Responsible for the development, design, implementation, and delivery of technical training programs for internal personnel. Programs are focused on building product, platform, and technical proficiency to improve performance, accelerate onboarding, and support organizational objectives.

Key Responsibilities

• Design and deliver multi-level technical training programs aligned to business priorities and support goals
• Assess technical training needs across teams and identify skill gaps
• Translate complex technical concepts (e.g., systems, tools, APIs, platforms) into clear, consumable training content
• Partner with subject matter experts to develop accurate and relevant technical curriculum
• Develop and maintain training materials, including documentation, labs, simulations, and knowledge base content
• Schedule and coordinate training sessions, ensuring participation and completion tracking
• Maintain detailed training records and learner progress metrics
• Evaluate training effectiveness through assessments, performance data, and feedback loops
• Provide coaching, mentoring, and hands-on guidance to learners
• Conduct technical skills assessments and communicate readiness levels to leadership
• Utilize a mix of modern learning methodologies, including:
  • Hands-on labs and real-world scenarios
  • Simulation-based learning
  • Self-paced and digital learning modules
  • Just-in-time training and knowledge reinforcement
  • Automated creation of training environments for hands-on technical training lessons

• Monitor training program effectiveness and continuously improve based on outcomes and business needs

Qualifications & Experience

• Established individual contributor with experience in technical training, enablement, or instructional design
• Strong ability to explain complex technical concepts to varied audiences (e.g., support engineers, new hires, cross-functional teams)
• Experience working with technical systems, tools, or platforms (e.g., support tools, APIs, cloud services, knowledge management systems like Document360)
• Demonstrated ability to manage moderately complex technical projects and initiatives
• Strong analytical and problem-solving skills; able to navigate complex technical challenges
• Ability to influence stakeholders through data-driven insights and clear communication
• Proficiency with training tools, content systems, and learning technologies
• Comfortable collaborating with senior engineers, architects, and SMEs
• Proficiency with AI based training tools – (e.g., ClipChamp, Synthesia, Axonify, etc.)
• Proficiency with creating technical training courses using containers to create training environments and interactive technical courses for hands-on learning

Education & Requirements

• Bachelor’s degree in a technical field or equivalent practical experience
• Minimum of 3 years of relevant experience in technical training, enablement, or a related function
• At least 1 year of role-specific experience in delivering technical training programs
• Experience with any of the following technologies: Java, .NET, Python, Relational and Couchbase Databases

Work Environment & Expectations

• Operates independently with moderate guidance
• Handles moderately complex to complex technical training initiatives
• Applies organizational policies and best practices to deliver consistent training outcomes
• Work is reviewed for technical accuracy, instructional quality, and effectiveness