Prima ry Job Duties

• Work collaboratively with department faculty, financial aid, registrar/records office, retention staff, student success personnel and other appropriate campus departments to ensure robust support services for all entering and continuing students within the assigned advising portfolio (typically 150-250 students).
• Ability to work with both traditional students and adult students that are a part of the Professional & Graduate Studies (PGS) program.
• Provide new students with initial advising and assistance with initial registration; collaborate with the Admissions office to ensure a smooth student handoff from Admissions Counselor to Professional Advisor.
• Partner with students on degree planning and provide clear information regarding graduation requirements and timeline to degree. 
• Actively collaborate with Student Success and Retention personnel to ensure appropriate attention to students requiring extra support.
• Actively collaborate with Financial Aid and Student Accounts personnel to help students navigate their financial package.
• Provide guidance to students on their academic pursuits, partnering with Career Services as appropriate to help inform the selection of a major.
• Conduct face-to-face and online check-ins with advisees as necessary and appropriate.
• Provide timely and accurate processing of registration paperwork.
• Document student contact electronically.
• Work within Colleague management system and use system tools to assist with registration.
• Exercise creative and critical thinking.
• Provide support of institutional student retention goals.
• Be present in the office on a daily basis unless arrangements are made with the employee’s direct supervisor. This position may work on a flexible schedule to accommodate both traditional and PGS students.
• Contribute to the support and implementation of the University Strategic Plan.
• Participate in Warner Pacific University professional development opportunities.
• Adhere to University policies and procedures.
• Demonstrate a commitment to a Christian liberal arts education by upholding the mission of the University and abiding by the Employment Standards and Lifestyle Agreement.
• Exhibit commitment to inclusiveness and sensitivity including areas of national origin, ethnicity, culture, gender, and disabilities.
• Perform other duties as assigned.

Minimum Qualifications:

• Experience working in a higher education environment.
• Master degree from an accredited higher education institution.
• Experience working with diverse populations.
• Committed to the transformational value of higher education.
• Ability to promote the values of higher education in interactions with students.
• Possess a high degree of empathy and customer service experience.
• Team player with interpersonal strengths.
• Deep desire to help others achieve educational and professional goals.
• Persuasive and diplomatic in working with individuals and small groups.
• Ability to communicate effectively in oral and written communication.
• Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently.
• Ability to work effectively and meet deadlines in fast-paced environment.
• Demonstrated ability to manage time and priorities.
• Demonstrated capacity for organizational/systems thinking.
• Proficient in computer programs including Windows, Outlook, Word and Excel.
• Ability to work some evenings and occasional weekends in addition to flexible office hours in between the hours of 8 a.m. and 6 p.m. Monday-Friday.

Preferred Qualifications:

• Academic advising experience.
• Spanish language skills.
• Experience working with diverse University students.
• Teaching experience in a higher education environment.
• Experienced in conflict management and resolution.
• Experience mentoring and coaching University students.
• Leadership and management experience.
• Experience working with adult learners

1. 1. Application
   2. Cover Letter
   3. Resume