Job Description

Professional Intern

Requisition ID req38397 Working Title Professional Advising Intern Position Grade 09 Position Summary

Are you interested in building a career in academic advising, student success, or higher education administration? The University of New Mexico's Office of Advising Services (OAS) is seeking motivated, adaptable, and student-centered professionals for its Professional Advising Internship Program.

This full-time, benefits-eligible, fixed-term position provides practical experience through professional training, supervised student support, and collaboration with advising and student success teams across the University. The opportunity is designed for eligible recent graduates and other early-career professionals interested in developing skills in higher education.

Professional Advising Interns receive training from the UNM Advisement Trainer in academic and integrated advising practices and may be assigned to various academic or integrated advisement centers according to institutional needs. Assignments provide exposure to different academic programs, student populations, and approaches to student support. Interns also contribute to OAS projects that improve advising operations, communication, student engagement, and the student experience.

This is a fixed-term position, with a term end date two years from the date of hire.

Successful candidates will demonstrate a genuine interest in helping students achieve their educational goals, strong communication and organizational skills, attention to detail, sound judgment, initiative, and the ability to learn new systems and adapt to changing responsibilities.

Duties and Responsibilities

The individuals selected for this position will:

• Participate in training and professional development in academic advising, student success, university policies, and student support systems; provide feedback to strengthen training practices.
• Provide direct student support under appropriate supervision, helping students understand academic requirements, navigate university processes, identify resources, and connect with advising services.
• Perform assigned duties supporting academic advisors or student success specialists in units across campus, consistent with training, supervision, and position scope.
• Support advising centers during peak periods, outreach efforts, appointment campaigns, and targeted student success events.
• Communicate clearly and professionally with students, faculty, staff, and campus partners in person, by phone, by email, and through approved digital platforms.
• Maintain accurate documentation and records in university-approved systems while following confidentiality and privacy requirements.
• Collect, organize, and interpret information to support advising operations, student success initiatives, and process improvements.
• Contribute to OAS projects and initiatives involving community engagement, communication, and continuous improvement; manage priorities and collaborate effectively across teams.

See the Position Description for additional information.

Conditions of Employment

• Must present transcripts prior to a formal offer being extended.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• This is a fixed-term position, typically up to 24 months.

Minimum Qualifications

Must have obtained a Bachelor's or higher level degree no more than 24 months prior to the date of hire OR if the Bachelor's (or higher level) degree was obtained more than 24 months prior to the date of hire, the individual must be currently enrolled in a Bachelor's (or higher level) degree program; no previous work experience required.

Preferred Qualifications

Preferred Qualifications:

• Demonstrated interest in academic advising, student success, higher education administration, or related student support services.
• Experience providing customer service, peer mentoring, tutoring, student leadership, academic support, or assistance to individuals navigating complex processes.
• Strong written and verbal communication skills, including active listening and explaining information clearly to people with varied backgrounds.
• Demonstrated organizational skills, attention to detail, and ability to manage multiple responsibilities and deadlines.
• Demonstrated problem-solving and critical-thinking skills, including evaluating information, identifying resources, and exercising sound judgment.
• Experience with Microsoft Office or comparable productivity tools, electronic records, or learning new information systems.
• Ability to work independently and collaboratively, take initiative, and adapt to changing priorities, responsibilities, and work environments.
• Demonstrated commitment to responsive, respectful service and supporting student success.

Additional Requirements Campus Main - Albuquerque, NM Department Advising Strategies (688K) Employment Type Staff Staff Type Term - Full-Time Term End Date Two years from date of hire Status Non-Exempt Pay Hourly: $19.00 - $24.77 Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information. ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid. Background Check Required Yes For Best Consideration Date 11/30/2026 Eligible for Hiring Incentive No Eligible for Remote Work No Eligible for Remote Work Statement This position is not eligible for remote work. Application Instructions

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Please submit a current resume/UNMJobs application and a cover letter.

In your cover letter, please address the following:

1. How your education, experience, and skills relate to the preferred qualifications of this position.
2. Why you are interested in supporting students and contributing to their academic success.
3. How this internship aligns with your professional interests and career goals.

Please ensure all required documents are submitted for your application to receive full consideration.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.