Job Description

Job Purpose

Responsible for the execution of tasks in the Field Sales Services, taking care of inbound and outbound communication to Field Sales rep, surveys. and audits, as well as Case Management. In addition, the resource will also be in charge of calculating Field Sales incentive, monitoring the achievements against the assigned targets .Also in charge of Ariba (process director) for in market services lines

Key Responsibilities

Compensation and Incentive Management

• Monitor sales incentive target achievements (monthly/quarterly)
• Calculate ad-hoc Incentives (e.g., prizes, peculiar targets)
• Send calculated payout to payroll and prepare communications of achieved bonuses to Sales Rep.
• Update and ensure communication in MY Defi (Business Unit tool)

Field sales case management

• Perform all activities related to FR Sales Support
• Survey Management
• Create, track (with DIS) and communicate Survey
• Ariba Management

Key Stakeholders

• Internal: Service lines in country / Commercial Development / Field Sales / Business Planning / DIS team in Bulgaria People & Culture and Rewards team in country
• External: MY defi provider

Language Capability & expert level

• English – proficient
• French - proficient

Capability required & Expert level

• Data quality
• Sales force/ red one / tool box/ AR-ER/ Docusign ( all field sales tools in country)
• Problem solving and customer sense
• Ariba
• Incentive Management
• Data Management
• Stakeholder Management & Coordination

Behavioural Capabilities

• Written & Verbal Communication skills
• Learning attitude
• Flexibility
• Proactivity