Job Description

We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world.

Job Purpose

Responsible for the execution of tasks in the Commercial Reporting & Analysis Services team, creating and monitoring analytics to support commercial teams and improve performances.

Key Responsibilities

Voice of Customer

• Set up VoC (Voice of Customer) surveys, defining contents and structure (includes creation of local surveys and/or customization of global ones), identify target customer and evaluate local incentives together with legal dept.
• Translate VoC surveys and set e-mail campaigns
• Execute or support VoC data collection from customers or third-party stakeholders (e.g., suppliers and distributors) at different levels
• Manage external provider relationship when involved in Voice of Customer process, and perform cross-provider analysis, consolidating data coming from different sources and creating insights

Salesforce Effectiveness

• Monitor field sales performance on defined commercial metrics and monitor commercial role routines
• Perform salesforce analytics and support in identifying gaps and remediation actions

Commercial Reporting

• Produce standardized reports (e.g., day-to-day reporting, periodical reporting, compliance reporting), manage future updates needed and take care of report distribution and access (e.g., to new joiners)
• Manage complex data sets and produce complex, in-depth reports to create insights and actions, including report customization for individuals, ), also managing future updates needed and take care of report distribution and access (e.g., to new joiners)

Commercial Analytics

• Coordination and set up of advanced analytics projects, including central tools localisation

Experience required

• Experience of training new processes or skills

Language Capability & expert level

• English – proficient

Education & Qualifications required

• Relevant university degree

Capability required & Expert level

• Analytics & Insights
• Data Management
• Reporting
• Tableau, Power BI & Analytics Tools
• Problem Solving
• Stakeholder Management & Coordination

Behavioural Capabilities

• Written & Verbal Communication skills
• Learning attitude
• Proactivity

Our employee value proposition:

Being Rewarded

• Market Competitive Salary
• Annual Compensation & Bonus Cycle
• CCEP Shares Purchase plan & Matching Share
• Food Vouchers
• Flexible Working Allowance

Being Connected

• Everyone’s Welcome – Inclusion, Diversity & Equity Culture
• Keep In Touch program – in support of parental care
• Inspiring Office layout with Great beverages and Sofia subsidized canteen
• Referral Program

Being Developed & Valued

• Professional Qualifications Support & Sponsorship
• Ninja Community and Lean Six Sigma Certification
• CCEP learning platforms & Leadership training curricula
• Career Growth and Talent Progression
• Recognition program

Being Well

• Flexible & Hybrid Ways of Working
• Additional days paid leave at start and on top – Birthday, Qualification & Volunteering;
• Wellbeing & Sports program, including corporate discounts & subscription fees
• Wellbeing Community & Initiatives
• Employee Assistance Program
• Additional Health Plan & Dental Insurance

Being Inspired

• Social Projects & Community Charity programs
• Participation in Corporate Challenges - marathon, sports, fun
• External life coach speakers and Work-Life balance lectures
• Team Building & Fun Events

​We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.