Job Description

Job Purpose

Responsible for the execution of tasks in the Commercial Reporting & Analysis Services team, creating and monitoring analytics to support commercial teams and improve performances.

Key Responsibilities

Voice of Customer

• Set up VoC (Voice of Customer) surveys, defining contents and structure (includes creation of local surveys and/or customization of global ones), identify target customer and evaluate local incentives together with legal dept.
• Translate VoC surveys and set e-mail campaigns
• Execute or support VoC data collection from customers or third-party stakeholders (e.g., suppliers and distributors) at different levels
• Manage external provider relationship when involved in Voice of Customer process, and perform cross-provider analysis, consolidating data coming from different sources and creating insights

Salesforce Effectiveness

• Monitor field sales performance on defined commercial metrics and monitor commercial role routines
• Perform salesforce analytics and support in identifying gaps and remediation actions together with in-country Continuous Improvement team and Field Sales Mgmt

Commercial Reporting

• Develop a deep understanding of the Annual Business Plan / Executional Strategy
• Produce standardized reports (e.g., day-to-day reporting, periodical reporting, compliance reporting), manage future updates needed and take care of report distribution and access (e.g., to new joiners)
• Manage complex data sets and produce complex, in-depth reports to create insights and actions, including report customization for individuals, ), also managing future updates needed and take care of report distribution and access (e.g., to new joiners)

Commercial Analytics

• Coordination and set up of advanced analytics projects, including central tools localisation
• Connect and combine large and complex data sets that meet business or customer requirements
• Build analytics solutions that provide valuable insights for clients end users
• ROI calculations, and business case support

Key Stakeholders

Internal:

• Commercial Functions including Revenue Growth Management (RGM), Sales and Field Sales, and Customer Development teams
• Data and Insights Team
• Business, Process and Technology (BPT)
• Master Data (Product & Customer)

External:

• 3rd Party Data Providers

Experience required

• Relevant experience

Language Capability & expert level

• English – proficient
• Country dedicated language – Dutch and/or French speaking

Capability required & Expert level

• Analytics & Insights
• Action oriented insights “Story Telling”
• Data Management
• Reporting
• Power BI & Analytics Tools
• Problem Solving & Decisions Making
• Stakeholder Management & Coordination
• Build strong relationships with key internal and external stakeholders to support the execution of reporting activities.

Behavioural Capabilities

• Written & Verbal Communication skills
• Learning attitude
• Adaptability & Flexibility
• Proactivity
• Structured and organized
• Attention to details