Job Description

Job Location Western Headquarters - South Bend, IN 46619 Position Type Full Time Education Level None Salary Range $11.00 Hourly

Travel Percentage None Job Shift Day Job Category Manufacturing

Job Objective:

To properly inspect and sort clothing, textiles, and soft goods to assess salability. Hang quality items on appropriate hangers, sort rack items for unit pricing, and attach the correct colored tags to all sale-ready clothing This position reports to the Production Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions:

• Inspect soft goods, including clothing and linens, for defects and sort items for store sale or salvage per quality guidelines.
• Sort clothing by season, style, and pricing category.
• Check for defects before hanging, properly hang garments, and fasten buttons or zippers as needed.
• Discard unsellable apparel appropriately and deliver jewelry to the designated box.
• Count and secure any found money in the designated lockbox.
• Sort household wares for return to the Wares Department.
• Label and inventory packed containers for correct store destinations.
• Attach the correct weekly color and tag in a way that prevents damage.
• Assist in moving barrels and boxes to the warehouse and empty trash as needed.
• Maintain a clean, safe workspace and follow safety regulations.
• Support and collaborate with the Production Manager and Production Assistant.
• Other duties as assigned by supervisor.

Qualifications

Required Education and Skills:

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Qualifications:

• Authorized to work in the United States.

• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.