Job Description

Location: Edison, NJ (In-office)

In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

Computershare’s Communication Services (CCS) provides integrated customer communication solutions worldwide. We consult, design, build and orchestrate smart communications solutions across traditional (Print and Mail) and emerging channels (Digital) to help clients drive increased customer engagement and optimise operational efficiencies. We enable our clients to meet legislative compliance and regulatory requirements across their full communications suite. We help keep our internal and external verticals at the forefront of cutting edge digital and print communication practices.The CCS business has a strategy aimed at supporting the delivery of Computershare’s global priorities. We work to modernise communications and messaging platforms across the internal verticles. CCS is focused on redefining our business model to invest for long term sustainability, taking advantage of the explosion in digital, real time communications. CCS teams are located in many of the Computershare key locations, including: Australia, United Kingdom, Germany, Canada and the United States.

 A role you will love  

Reporting directly to the Operations Manager, you will provide Leadership to a team (5+ Direct reports) on an agreed shift pattern, with responsibility for ensuring the day-to-day co-ordination, preparation, production, and dispatch of physical (paper based) customer communications. These paper based communications have to meet stringent regulations in relation to Service Level Agreements that have to be met.

You will be providing expertise and oversight of the team operating specialised production equipment and performing tasks including but not limited to;

• Production scheduling for print and insertion environments.

• Cut- Sheet digital printing on Toner and Inket production printers.

• Manual and Automated Booklet making.

• High and Medium speed mail enclosing equipment.

• Operating Auxiliary equipment.

• Inventory management

• Manual hand sorting and enclosing.

• Shipping systems such as USPS, Fed Ex and UPS

You will be working in environment where maintaining a high level of discipline and accuracy in ensuring that processes and quality control methods are a part of the everyday culture and service that is focused on meeting the clients’ expectations and set KPI’s.

Some of your key responsibilities  may include:  

• Accountable for your team delivering the set daily volumes of work on your shift.

• Ensuring your shift is sufficiently resourced to meet daily output and managing work allocation across your team.

• Oversight and and final signoff’s of established quality control processes to ensure output meets desired standards.

• Performance management of your team - Cross skilling and training of existing and new staff on all machine operations and functions to develop a flexible workforce.

• Point of contact and liasion with the Client services team to ensure pre-production issues are resolved.

• 100% reconciliation of all output across the shift to ensure all work is compliant and in line with Computershare and customer requirements.

• Demonstrate safe working practices and ensure the “Computershare Health and Safety Management” policy is adhered to across all functional areas.

• Co-ordination and escalation management of all downtime events with vendor technicians including planning maintenance activities on a monthly schedule.

• Ensure quality products are produced 100% of the time in line with equipment manufacturer specifications and ISO 9001:2018 procedures and work Instructions.

• Implement initiatives to improve the productivity, quality and timely production in the operations environment, as well as preventative actions to prevent recurrence of Quality Incidents.

• Accountable for the tidiness and cleanliness of the Production facility.

• Health, Safety and Environment (HSE) - pro actively work with the Management team and Facilities team to ensure HSE standards are adhered to and maintained. Escalation of all non-conformances to production manager or member of the HSE Committee.

• In addition, some flexibility is required in this position if an occasion may present when an urgent task (outside of the general nature of the role) is required to be performed in order to meet CCS client’s needs. This includes operating equipment and assisting in other departments.

• Flexibility to work outside your normal shift hours, overtime, weekends and holidays.

• Ensure data protection compliance at all times per CPU guidelines and annual certification via compliance training.

What will you bring to the role?  

• High School degree or equivalent;

• High degree of accuracy and excellent attention to detail

• Flexible approach to tasks & working hours with a productive mindset

• Strong written and verbal skills, including the ability to interpret instructions and train others.

• Computer literate.

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and well-being rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Compensation. The typical base pay range for this role is $34-$41/hr. This base pay range is specific to the Edison location and may not be applicable to other locations.

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