Job Description

Job Summary

We are seeking a proactive and technically skilled Site Reliability Engineer (SRE) to support the production operations of a mission-critical healthcare ecosystem. The ideal candidate will be responsible for ensuring the reliability, availability, and operational excellence of healthcare applications, scheduled workloads, and third-party integrations.

The role involves production incident management, Tidal support, troubleshooting healthcare applications, maintaining automation scripts, performing minor application enhancements, and supporting inbound/outbound data exchanges with external vendors. The engineer will work closely with application development, infrastructure, cloud, database, and business teams to ensure uninterrupted healthcare services.

Key Responsibilities:

Production Support

· Provide production support for healthcare applications.

· Monitor production environments and respond to incidents based on SLA.

· Perform root cause analysis (RCA) and implement preventive measures.

· Participate in on-call rotations and major incident management.

· Ensure high availability and operational stability of critical healthcare systems.

· Monitor scheduled Tidal jobs and workflows.

· Investigate and resolve Tidal job failures.

· Restart, rerun, or modify job executions following SOPs.

· Analyze job dependencies and downstream impacts.

· Coordinate with application and infrastructure teams during failures.

· Recommend automation and self-healing opportunities.

· Support GuidingCare, Clinical applications, Care Management platforms & Integration services

· Batch processing applications

Responsibilities include:

· ServiceNow Incident triage

· Experience in Splunk and Dynatrace analysis

· Application troubleshooting (GuidingCare, Clinical applications, Care Management platforms & Integration services)

· Configuration validation

· Performance issue investigation

· Functional verification after fixes

· Maintain and update operational scripts (PowerShell, Python, Bash, SQL, etc.).

· Develop automation to reduce repetitive operational activities.

· Improve monitoring and alerting through scripting.

· Support CI/CD operational automation where applicable.

· Perform small code changes and bug fixes.

· Support configuration changes.

· Participate in release deployments.

· Validate production fixes.

· Maintain technical documentation.

· Monitoring scheduled file transfers

· Troubleshooting failed transmissions

· Validating file integrity

· Managing SFTP connections

· Coordinating with third-party vendors

· Ensuring timely delivery of healthcare data

· Supporting HIPAA-compliant data exchange processes

· Monitor applications using enterprise monitoring tools.

· Investigate alerts before business impact occurs.

· Perform health checks.

· Drive continuous improvements in platform reliability.

· Identify recurring issues and recommend permanent fixes.

· Documentation & maintain SOPs and knowledge articles.

· Document RCA findings and operational procedures.

Required Technical Skills

· Experience supporting healthcare applications

· Knowledge of healthcare workflows

· Understanding of HIPAA compliance

· Experience with healthcare integrations

· Experience with Tidal Enterprise Scheduler

· Job scheduling concepts

· Batch processing

· Workflow automation

· Linux & Windows Server

· PowerShell, Python & Bash/Shell scripting

· Azure Cloud (preferred)

· Storage & Networking fundamentals

· Experience with one or more:

· Dynatrace

· Splunk

· Azure Monitor

· App Insights

· Databases

· SQL Server

· Oracle

· Basic query optimization

· Stored procedures

· File Transfer

· SFTP

· FTPS

· File encryption

· Secure integrations

· Version Control

· Git or Azure DevOps or GitHub

Preferred Skills

· Experience with ServiceNow

· Knowledge of CI/CD pipelines

· REST API troubleshooting

· Experience with healthcare payer/provider applications

· Familiarity with automation and AI-assisted operations (AIOps/Agentic AI)

Soft Skills

· Strong analytical and troubleshooting skills

· Excellent incident management capabilities

· Ability to work under pressure during production outages

· Strong communication and stakeholder management

· Customer-focused mindset

· Continuous improvement attitude

· Excellent documentation skills

· Ability to work independently and collaboratively

Experience

· Experience supporting mission-critical enterprise applications in a healthcare environment is highly preferred.

· Agentic AI–driven production operations

· Auto-remediation and self-healing solutions

· Azure Logic Apps, Azure Functions, and Automation Accounts

· Healthcare EDI transactions & integrations

· Production support for GuidingCare or similar care management platforms