We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
As a Production Support Engineering Manager at CIBC, you lead a team accountable for the stability, resilience, and operational support of production technology services. You manage incident, problem, and change activities, support major incident coordination, and help drive root-cause resolution through effective monitoring, automation, and disciplined support practices. Working closely with Technology, Business, Risk, Compliance, and Audit partners, you help manage risk, meet governance requirements, and uphold service standards. As a people leader, you coach and develop talent, build team effectiveness, and foster a culture of accountability, collaboration, and continuous improvement.
CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site at our Chicago location, while other days may be remote
Occasional travel required
How You’ll Succeed
Who you are
Experience and Education: You possess 8-12 years of related experience or Combination of education and experience, ideally within financial services or technology. A Degree/diploma in Computer Science, Engineering, MIS, or related field or relevant certifications and/or completion of a relevant bootcamp.
Production Support and Incident Management: Experience leading team response to production incidents and supporting timely restoration of service, strong knowledge of IT service management disciplines, including incident, problem, change, and major incident processes along with experience in production support readiness practices, including on-call models, runbooks, support documentation, and recovery procedures is essential.
Strategic Thinking and Planning: You have an ability to think strategically about the bank's objectives, aligning projects with broader business goals and solves complex problems. You have an ability to contribute to operational (short term), tactical (1 - 2 years) and strategic (3 - 5 years) planning in support of the business plan.
Technical Skills and Process Improvement: You have an ability to use service and support metrics to monitor performance, identify trends, and drive improvements in stability and responsiveness. Working knowledge of monitoring, alerting, logging, and related support tools used to detect and troubleshoot production issues. Experience facilitating root cause analysis and tracking corrective actions through to completion. Understanding of change and release activities in production environments, including implementation risk and governance expectations. Ability to apply automation and process improvement to strengthen support effectiveness and reduce recurring operational issues.
Risk, Compliance, and Audit: You oversee risk management activities within their area, influence risk culture, and align risk management with departmental goals. Oversee compliance adherence within their area of responsibility; ensure alignment with regulatory requirements; engage with Compliance and Audit teams as needed. Understanding of production risk, control, and audit requirements within a regulated environment.
Communication: Strong verbal and written communication skills, with the ability to explain technical issues, business impact, and resolution status to a range of stakeholders.
Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.
California residents — your privacy rights regarding your actual or prospective employment
At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $140,000.00 - $170,000.00 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.”
#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
IL-Chicago, 70 W Madison St Fl 8
Employment Type
Regular
Weekly Hours
40
Skills
Agile Thinking, Business Requirements Analysis, Communication, Critical Thinking, Domain Knowledge, Operational Efficiency, Problem Solving, Process Design, Python (Programming Language)
CIBC is here to help all our clients reach their goals.
We know the importance of reliable financial products and services, and we’re dedicated to providing them in a way that lets you bank however you want, whenever you want.
With innovative tools designed around your priorities and a team fully focused on your success, you’ll get the insights you need to get even closer to achieving your goals.
This culture of innovation and shared values of trust, teamwork and accountability are why we’ve been named a top employer in Canada. They’re also why a career at CIBC is more than a job—it’s an opportunity to grow and work alongside some of the brightest in Canada.
La Banque CIBC est là pour aider tous nos clients à atteindre leurs objectifs.
Nous connaissons l'importance de produits et services financiers fiables, et nous nous engageons à les fournir d'une manière qui vous permette d'effectuer vos opérations bancaires comme vous le souhaitez, quand vous le souhaitez.
Avec des outils innovants conçus autour de vos priorités et une équipe entièrement centrée sur votre réussite, vous obtiendrez les informations dont vous avez besoin pour vous rapprocher encore plus de vos objectifs.
Cette culture de l'innovation et les valeurs partagées de confiance, de travail d'équipe et de responsabilité sont la raison pour laquelle nous avons été nommés l'un des meilleurs employeurs au Canada. C'est aussi pourquoi une carrière à la Banque CIBC est plus qu'un emploi : c'est une occasion de grandir et de travailler aux côtés de certaines des personnes plus brillantes au Canada.
