Job Description

Production Support Engineer - Watertown, WI

Department: Manufacturing - Assembly/Direct Labour

Employment Type: Permanent - Full Time

Location: United States/Watertown, WI

Reporting To: Production Quality Supervisor

Description

The Production Support Engineer plays a critical role in supporting manufacturing operations by providing technical expertise, troubleshooting production issues, and driving continuous improvement initiatives. This position is responsible for maintaining quality documentation, analyzing product and process failures, supporting safety and compliance programs, implementing corrective actions, and ensuring production tools and test equipment operate effectively. The Production Support Engineer partners closely with manufacturing, quality, engineering, and other internal stakeholders to improve product quality, operational efficiency, and workplace safety.

Key Responsibilities

• Maintain, collect, and report production quality documentation and records.
• Provide frontline technical support to production teams by troubleshooting and analyzing electro-mechanical components, assemblies, and systems.
• Implement, maintain, and regulate production support tools and required test equipment.
• Analyze in-house production failures and determine root causes; develop and implement corrective actions.
• Investigate production-related installation failures and implement appropriate corrective and preventive actions.
• Collaborate with internal stakeholders to resolve technical issues and improve manufacturing processes.
• Support continuous improvement initiatives, including housekeeping principles, tooling enhancements, line layout optimization, and procedure updates.
• Ensure ergonomic and workplace safety considerations are incorporated into tools, equipment, and manufacturing methods.
• Support and promote compliance with ISO, UL, OSHA, and other applicable standards and regulations.
• Conduct process audits and work with inspectors and internal teams to implement and monitor safe work practices.
• Support quality and production training initiatives for employees.
• Assist with transferring product lines, supplier evaluations, and manufacturing improvement projects as needed.

Skills, Knowledge & Expertise

• Associate degree in Engineering Technology, Manufacturing Technology, Industrial Technology, or a related field preferred.
• Minimum one year of related manufacturing, production support, quality, or engineering experience; or an equivalent combination of education and experience.
• Proficiency with Microsoft Office and other business software applications.
• Strong troubleshooting skills related to electro-mechanical products, systems, and manufacturing processes.
• Ability to interpret technical instructions, schematics, drawings, and diagrams.
• Working knowledge of quality standards, manufacturing best practices, and continuous improvement methodologies.
• Understanding of ISO, UL, OSHA, and other regulatory requirements.
• Ability to utilize hand tools, power tools, and production test equipment.
• Ability to work with basic math, engineering principles, and data analysis techniques.
• Strong analytical and problem-solving abilities with the capability to define problems, collect data, establish facts, and draw sound conclusions.
• Excellent communication and presentation skills, with the ability to effectively interact with leadership, employees, suppliers, and third-party partners.
• Strong organizational, follow-up, and time management skills.
• Ability to work independently and collaboratively in a fast-paced manufacturing environment.
• Strong computer skills and attention to detail.
• Ability to work safely in a manufacturing environment and comply with all company safety rules and regulations.
• Occasional domestic and international travel may be required for product transfers, training, supplier audits, process improvement activities, and visits to other Glory facilities.

Job Benefits

Pay Range: $57,000-$72,000, Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Glory is proud to share that our benefit package ranks in the top 25% across the country!

Benefits:

• 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
• Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
• MDLive – 24/7 Virtual Doctor plus a Nurse Line
• Dental insurance
• Vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D – Company paid
• Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
• Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
• Paid Sick days based on City/State requirements
• Paid Holidays – 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity
• Opportunities for internal promotions/career advancement