We are seeking a detail-oriented Production Support Analyst – ECM / Document Processing to support continuous monitoring of enterprise document processing systems in a production environment. This role is critical to ensuring the stability, accuracy, and timeliness of batch processing and data flow across multiple integrated platforms, including Datacap and FileNet. You will proactively identify issues, monitor system performance, and ensure seamless end-to-end document and data processing.
Must be willing to travel to Sacramento if offered the position to complete the LiveScan onboarding requirement.
Remote
Monday–Friday; standard business hours with required monitoring checkpoints (3 times daily). Additional coverage may be required during incidents.
$38.00 per hour
· Paid sick leave based on state regulations after 90 days of employment
· Medical, dental, and vision coverage after a waiting period (60% paid by Fortuna)
· Free TeleMedicine and Mental Health support for all employees and their families
· Additional voluntary benefits: Group Life Insurance, Accidental Insurance, Critical Care, Short-Term Disability
· Perform scheduled monitoring checks (minimum 3 times daily) across Datacap, FileNet, and integrated systems
· Monitor end-to-end document and data flow (Scan → Datacap → FileNet → downstream systems)
· Track batch processing performance, queue volumes, and identify processing delays
· Monitor application services and ensure proper data synchronization across systems
· Validate document ingestion and flow into FileNet and downstream platforms
· Analyze Reveille dashboards and Tableau reports to detect anomalies and performance issues
· Conduct continuous monitoring during network or application incidents to assess downstream impacts
· Document, report, and escalate system issues to M&O teams and key stakeholders
· Support operational stability by identifying trends and potential risks in batch processing workflows
· Hands-on experience monitoring Datacap batch processing, services, and data flow
· Strong ability to read and interpret application and system logs for troubleshooting
· Working knowledge of SQL for data validation and issue investigation
· Experience with Reveille monitoring dashboards and Tableau reporting tools
· Understanding of document management system (DMS) workflows (Scan → Datacap → FileNet → downstream systems)
· Strong analytical and problem-solving skills in a production support environment
· Ability to work independently and respond quickly to system issues
· Excellent communication skills for reporting and escalation
About Fortuna
Fortuna operates as a staffing agency that sources, screens, and presents potential candidates for employment opportunities on behalf of our clients.
Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools.
Career Site: www.gofortuna.com
Fortuna Business Management Consulting (Fortuna BMC) is an IT consulting and staffing company, comprised of Senior Consultants all of whom are committed to excellence in providing the most efficient and innovative information technology solutions customized to our clients’ specifications. Some of our Information Technology capabilities include Enterprise Resource Planning (ERP), Data Security, Custom Software Development, Project Management, Business Process Engineering (BPE), Solution Architecture and Organizational Change Management.
Recruiting and staffing are also a big part of our capabilities. We are your go-to partner for on-demand team building, wherein we build consulting and implementation teams including project managers, business analysts and engineers, specific on the business needs. We are able to recruit nationally and deliver locally, providing teams and candidates within 24 - 72 hours.
Additional to what we do, Fortuna also offers Remote Support Services including offshore call center, help desks and custom software support; with remote offices currently located in the Philippines and Israel.
Fortuna BMC is a Historically Underutilized Business Zone (HUBZone) and certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with the federal government. Fortuna BMC is also a certified Disabled Veteran Business Enterprise (DVBE) in all Los Angeles entities, a certified Veteran-Friendly Business Enterprise (VBE) in Ohio, a certified DVBE in California, and a certified SDVOB in New York.
