Job Description

At Axians, we value talent, not labels.

We believe in a culture of inclusion, where everyone has a place and all applications are considered based on merit, without discrimination.

This is your opportunity to join an international group with a project that needs you to help meet the challenges of digital transformation.

💻 THE ROLE

We are looking for a #TechTalent to work as a Production Support for a national project.

🙂 YOUR DAY TO DAY

• Incident Management
  • Respond to and resolve application-related incidents and service requests.
  • Troubleshoot and diagnose issues, escalating to higher-level support when necessary.
  • Ensure timely resolution of incidents to minimize downtime and impact on business operations.
• Problem Management
  • Identify and document recurring issues and work with the team to implement solutions.
  • Conduct root cause analysis to prevent future incidents.
• Change Management
  • Assist in the implementation of changes to application environments.
  • Ensure changes are documented and communicated effectively to all stakeholders
• User Support
  • Provide first-level support to end-users, addressing their queries and issues.
• Monitoring and Maintenance
  • Monitor application performance and health, proactively identifying and addressing potential issues.
  • Perform routine maintenance tasks to ensure stability and performance of applications.
  • Work closely with developers, system administrators, and other IT teams to resolve complex issues.
  • Participate in on-call rotations to provide after-hours support as needed.

💡 WHAT WE'RE LOOKING FOR

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience in application support or a similar role.
• Experience with application support in a production environment.
• Knowledge of incident and problem management processes.
• Familiarity with IT service management (ITSM) tools, such as ServiceNow.
• Basic understanding of scripting and automation tools (e.g., PowerShell, Python).
• Good Working knowledge on databases such as Microsoft SQL Server.
• Experience with monitoring tools (Dynatrace/Geneos).
• Hands on knowledge on Scheduling Tools like Autosys/Crontab.
• Appreciation of production processes, including change and release management.
• Incident and problem management skills, with knowledge of ITIL.
• Fluency in English (written & spoken).

⭐ WHAT YOU CAN EXPECT FROM US

Stable professional career

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement

You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, evolving compensation

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Do you identify with this position?

If you think this position is the right fit for you and you have the #TechTalent we are looking for, send us your resume, preferably in English and in Europass format, to recrutamento.axianspt@axians.com with the subject “PS/TP/DB”.

Learn more about Axians