Job Description

Supervisor Job Description

The Supervisor is responsible for ensuring the department operates safely, efficiently, and with a strong focus on quality and performance. This role is accountable for achieving production goals, controlling defects, managing labor, and keeping associates aligned with daily operational priorities. The Supervisor bridges leadership expectations with execution on the production floor to ensure results meet operational standards and company objectives.

In addition, the Supervisor must maintain strong operational process awareness, ensuring associates follow established quality standards, procedures, equipment handling guidelines, and production expectations to minimize defects, errors, and rework while supporting overall department efficiency and performance.

1st Shift: 6:30am-3:00pm

Key Responsibilities

• Drive daily department performance in productivity, quality, and delivery metrics.
• Monitor operational flow and adjust staffing or priorities as needed to meet business demands.
• Set clear expectations at the start of each shift and communicate daily goals effectively.
• Track real-time performance and address gaps immediately to maintain operational efficiency.
• Hold associates accountable to department standards, including productivity, quality, safety, attendance, and behavior.
• Provide coaching, guidance, and performance feedback to associates as needed.
• Identify process breakdowns, inefficiencies, and bottlenecks, and implement corrective actions.
• Ensure all safety procedures and company policies are followed consistently.
• Support labor management and workforce planning to maximize department performance.
• Promote teamwork, accountability, and a positive work environment.
• Develop associates through cross-training, hands-on demonstrations, and continuous coaching to build a stronger and more flexible team.
• Maintain embroidery production awareness by monitoring machine performance, design accuracy, thread quality, hooping standards, and production flow.
• Ensure embroidery operators follow approved procedures to reduce defects, thread breaks, downtime, and unpicks.
• Partner with Quality Assurance and Production teams to maintain embroidery quality standards and customer expectations.

Leadership Expectations

• Lead by example through professionalism, consistency, and accountability.
• Foster a culture focused on safety, quality, continuous improvement, and operational excellence.
• Communicate effectively with leadership and team members to ensure alignment and execution of department goals.
• Encourage associate engagement and recognize strong performance.
• Build a self-sufficient, motivated, and performance-driven team.
• Demonstrate strong operational awareness of embroidery processes and support continuous improvement initiatives within the department.

Qualifications

Qualifications

• Previous supervisory or leadership experience preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of productivity, quality, and safety standards within operations or production environments.
• Understanding of embroidery production processes, machine operations, quality standards, and workflow management preferred.
• Ability to coach, motivate, and develop team members effectively.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to work in a warehouse or production environment.
• Ability to lift, bend, and perform repetitive movements as required by the operation.

The expected hourly pay range for this position is $24.00 to $28.00 per hour Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Benefits may include*:

• Medical, dental, vision, life, and disability insurance for the associate and eligible dependents
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) retirement savings program
• Mental health resources and Employee Assistance Program (EAP)
• Paid vacation time (accrued based on hours worked and tenure)
• Paid company holidays
• Employee discount across our family of brands
• Potential eligibility for annual merit-based compensation increases, where applicable

*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.