Job Description

Purpose:

The Manufacturing Production Supervisor is responsible for leading safe, compliant, and efficient production operations while fostering a high-performance culture across the shift. This role ensures that products are manufactured in accordance with safety, food safety, quality, delivery, and cost expectations by effectively coordinating people, materials, equipment, and processes.

The Manufacturing Production Supervisor is expected to achieve production targets, develop frontline talent, drive engagement, eliminate operational losses through problem-solving, and collaborate cross-functionally to support organizational goals. Success in this role is demonstrated through strong safety performance, operational excellence, employee development, continuous improvement, and sustainable business results.

Primary Responsibilities:

• Lead a production team of hourly employees across one or multiple production lines while promoting Riverside's values and operating principles.
• Ensure compliance with Health & Safety, Environmental, GMP, Food Safety, Quality, and regulatory requirements.
• Plan and execute daily production activities to achieve production schedules, labor standards, and operational targets.
• Optimize the utilization of labor, equipment, and materials to maximize efficiency and minimize waste.
• Lead, coach, train, and develop employees to build capability and strengthen bench strength within the operation.
• Conduct regular one-on-one meetings with team members to identify development opportunities and create action plans for success.
• Drive employee engagement through effective communication, coaching, recognition, and team involvement.
• Collaborate with Quality, Maintenance, Engineering, Supply Chain, Warehouse, R&D, and People & Values teams to achieve business objectives.
• Lead root cause investigations and corrective actions to eliminate recurring operational, quality, and safety issues.
• Manage labor requirements including staffing, scheduling, agency labor coordination, attendance management, and vacation approvals.
• Review and approve employee timekeeping records within ADP and ensure payroll accuracy.
• Support employee relations processes, coaching discussions, investigations, and performance management activities.
• Promote continuous improvement through Lean Manufacturing, 5S, problem-solving, waste reduction, and process optimization initiatives.
• Conduct safety observations, risk assessments, incident investigations, and corrective action follow-up activities.
• Ensure effective shift communication and handovers to maintain operational continuity.
• Perform other duties as assigned.

Education and Qualifications:

Required

• Bachelor’s degree in engineering, Food Science, Business Operations, Manufacturing Management, or a related field; equivalent combination of education and experience may be considered.
• Minimum 5 years of manufacturing experience with demonstrated knowledge of production operations.
• Strong understanding of Health & Safety, GMP, Food Safety, Quality Systems, and regulatory compliance requirements.
• Experience leading teams in a fast-paced manufacturing environment.
• Proficiency with Microsoft Office applications.
• Experience working with ERP systems and production reporting tools.

Preferred

• Experience within the food manufacturing industry.
• Lean Manufacturing, Six Sigma, Continuous Improvement, or 5S experience.
• Experience with workforce planning, labor management, and performance coaching.

Skills and Abilities:

• Strong team leadership, coaching, and employee development skills.
• Ability to build highly engaged and accountable teams.
• Excellent communication and interpersonal skills.
• Effective problem-solving and root cause analysis capabilities.
• Strong analytical and decision-making skills.
• Mechanical aptitude and operational troubleshooting ability.
• Strong planning, prioritization, and organizational skills.
• Ability to manage multiple competing priorities in a dynamic environment.
• Self-starter with a high degree of initiative and adaptability.
• Demonstrates humility, collaboration, and continuous learning.
• Results-oriented with a strong focus on operational excellence.
• Ability to influence and collaborate effectively across departments.

Functional & Leadership Competencies:

Competency

Definition

Foster Collaborative Relationships

Builds partnerships and works collaboratively with cross-functional teams to achieve shared objectives.

Optimize Work Processes

Continuously improves processes, eliminates waste, and drives efficiency through Lean principles and structured problem-solving.

Direct Work

Provides clear direction, removes barriers, and ensures team members have the resources needed to perform successfully.

Plan and Align

Establishes priorities and aligns people, resources, and activities to support safety, quality, delivery, cost, and improvement objectives.

Develop Talent

Coaches, mentors, and develops employees to improve capability, engagement, and succession readiness.

Riverside Functional Competencies

Competency

Definition

Drive Results

Establishes challenging goals and delivers measurable business results through disciplined execution.

Process Orientation

Uses standardized processes, data, and continuous improvement principles to enhance operational performance.

Manages Ambiguity

Maintains effectiveness during uncertainty by making sound decisions with incomplete information.

Problem Solving

Identifies root causes and implements sustainable corrective actions to prevent recurrence.

Operational Excellence

Drives productivity, quality, safety, and cost improvements through daily management systems and employee engagement.

Key Accountabilities

Responsibility

KPI / Metric

Target

Team Development

100% completion of monthly one-on-one discussions and documented development plans for direct reports

Monthly

Team Capability Building

Track 2 Operator progression and cross-training completion

≥50% of team at Track 2 or higher

Employee Engagement

Annual engagement survey score improvement versus previous year

≥5% improvement YoY

Production Performance

Production attainment versus schedule

≥98% attainment to production plan

Labor Efficiency

Kilograms produced per Direct Labor Hour (KG/DLH)

≥5% improvement YoY

Yield Performance

Manufacturing yield improvement

≥2% improvement YoY

Quality Excellence

Reduction in pre-operational inspection findings, operator errors, and non-conformances

≥10% reduction YoY

Food Safety & GMP Compliance

Internal GMP and food safety audit performance

≥95% compliance

Safety Leadership

Health & Safety Gemba walks completed and documented

Minimum 2 per month

Incident Management

Corrective actions from incidents and hazards closed on time

≥95% closure on time

Root Cause & Continuous Improvement

RCA completion and implementation of corrective actions for recurring issues

100% completion within agreed timelines

Cost Control

Scrap, rework, and downtime reduction

Year-over-year reduction

Workforce Management

Payroll accuracy and adherence to company attendance and vacation policies

≥99% payroll accuracy

Cross-Functional Collaboration

Successful execution of improvement initiatives involving Operations, Maintenance, Quality, and Engineering

≥90% on-time completion of assigned actions

Shift Communication & Handover

Effective shift handovers with documented risks, priorities, and action items

100% completion