Job Description

AIM Production Supervisor

Hours: 8:00AM - 5:00PM

Location: Portland, OR

Pay Range: $20.00 to $30.00/hour (Depending on experience)

About ARC Document Solutions

ARC Document Solutions (www.e-arc.com) is a global leader in digital printing and technology services, dedicated to helping businesses promote their brand and streamline access to critical information. With a network of over 140 service centers across the USA, Canada, UK, UAE, India, and China, we serve more than 60,000 customers, including some of the world's most renowned brands.

Our team of approximately 1,400 employees is committed to delivering top-class customer service across diverse industries such as retail, sports, entertainment, fitness, construction, education, healthcare, and technology.

AIM Production Supervisor

ARC Document Solutions is seeking an AIM Production Supervisor to oversee our swing shift production team and coordinate all activities related to document scanning services for paper-to-digital conversion projects. This role is responsible for supervising daily production operations, ensuring high standards of quality control, and managing workflow to meet production schedules and project deadlines.

Job Responsibilities

• Follow directions from AIM Center manager, plan and direct production activities and establish priorities for customer project in keeping with effective operations and cost factors
• Confer with management to establish production and quality control standards and procedures
• Review and analyze production, quality control, maintenance, and operational reports to determine causes of nonconformity with product specifications and operating or production problems
• Revise production schedules and clarify priorities as result of equipment failure or operating problems
• Coordinate shift transition with the night Manager and assigned departments
• Study production schedules and estimate worker hour requirements for completion of job assignment
• Monitor records and report inventory

Supervisory Responsibilities

• Supervise 2 to 15 employees and temporary/contractual staff within their assigned responsibilities. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Communicate company policies to workers and enforce safety regulations
• Interpret specifications and job orders to workers and assigns duties
• Initiate or suggest plans to motivate workers to achieve work goals
• Perform activities supervised when necessary
• Assist with new hire orientation and onboarding and offboarding temporary hires
• May assist with approving time sheets and requests for time off, in Dayforce

Responsibilities

• Maintain time and production records.
• Implement operating methods and procedures designed to eliminate operating problems, improve product quality and workflow
• Be a team player
• Assist AIM Center Manager and follow directions
• Abide by all company rules and regulations
• Conscientious and consistent effort to quickly and accurately complete each task according to the company’s productivity standard

Qualifications and Experience

• Academic Diploma in related field or higher will be a plus. And/or 1 + year related experience
• Ability to read, analyze, and interpret general business guidelines and technical procedures
• Ability to apply concepts of basic algebra and geometry
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Working knowledge of software applications such as Word, Excel, Outlook, Access and Adobe Acrobat

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; and use hands to finger, handle, or feel. The employee is occasionally required to stand. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 35-pound document boxes. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Conditions

Work in a secure facility with no access to mobile phones during production hours.

The noise level in the work environment is usually moderate.

ARC | Riot offers comprehensive health benefits: Medical, Dental, Vision, 401(k) with a match, Company-Paid Life Insurance, and an array of voluntary benefits which include STD, LTD, Voluntary Life, PTO, PEDs, employee Recognition Programs, Spot Awards, and more!

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to jobs@e-arc.com and use the words “Accommodation Request” in your subject line.

We are an Equal Employment Opportunity (“EEO”) Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

To all recruitment agencies:

ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.