Job Description

The Production Service Engineer is responsible for managing customer accounts, with an emphasis on after-sales support for both local and international clients. Their goal is to ensure customers have a positive experience and are fully satisfied with our products. Responsibilities include supporting production by improving yield, resolving issues in test programs, and overseeing equipment installation or relocation. The PSE also handles on-site repairs and completes field change orders (FCO), providing comprehensive support to customers throughout the entire lifecycle of their products.

Responsibilities

• Deliver post-sales service support for Advantest’s automated test and handling products, including tasks such as troubleshooting production test programs, resolving test issues, and overseeing acceptance and upgrades.
• Provide thorough engineering and technical assistance, with an emphasis on debugging both test programs and hardware to maintain peak performance.
• Recommend enhancements and solutions to improve production yield and help test operations maximize equipment utilization.
• Offer support for license management matters for customers locally and globally.
• Work with the Service Sales team to identify and pursue opportunities for in-house solution-focused business.
• Ensure all service contract deliverables are met according to required standards.
• Give technical feedback to the factory to aid product improvements and new design development.
• Provide consultancy services to customers to boost equipment efficiency and performance.
• Support and potentially manage the integration of equipment into customer factory automation systems.
• Assist or lead technical projects, solving customer problems efficiently and effectively.

Other Responsibilities:

• Working within established policies, processes, and procedures, delivering hardware support services for Advantest’s Handler and integrated ATE system solutions.
• Solve complex problems related to system uptime or availability.
• Failure data and parts usage analysis (Excel).
• Strong teamwork and communications with local support team members and management.
• Respond to all hardware technical support needs from the assigned account(s).
• Ability to ‘work-to-completion’ upon short notice which requires working overtime.
• Timely and accurate completion of all administrative tasks associated with the task performed.

Physical Requirements

• Must be able to lift 35 pounds without assistance and be able to bend into machinery without restrictions.
• Push or pull up to 200 lbs. of test equipment and tools using a qualified cart or pallet jack.
• Transport parts or equipment weighing up to 35 lbs. (assistance available when lifting item(s) over 35 lbs.).
• System repair/servicing requires frequent bending, stooping, kneeling, twisting and occasionally working in unusual positions using full body mobility.

Qualifications

Qualifications

• Bachelor's degree in Electronics Engineering, Electrical Engineering, or a related field.
• 4-6 years of experience in the semiconductor manufacturing industry.
• Demonstrated account management experience with a strong focus on customer satisfaction and issue resolution.
• Proficiency in C++ and Java; experience with Advantest V93000 products is a plus.
• Excellent communication and interpersonal skills with a professional, customer-focused approach.
• Self-motivated, results-driven, and committed to delivering exceptional customer service.
• Strong analytical and problem-solving skills with the ability to apply data-driven methodologies.
• Experience with Overall Equipment Effectiveness (OEE) and productivity improvement initiatives.
• Knowledge of smart manufacturing concepts and experience developing innovative factory solutions.
• Project management experience preferred.
• Experience troubleshooting test programs, production yield issues, and semiconductor test equipment in a manufacturing environment.
• System repair and servicing requires frequent bending, stooping, kneeling, twisting, and occasional work in positions requiring full-body mobility.
• Ability to travel to customer sites on short notice (less than 24 hours), up to approximately 35%.

About Advantest

Advantest America Inc. is part of Advantest Corporation, the world's largest provider of automated test equipment (ATE) for the semiconductor industry. The company designs and manufactures cutting-edge testing solutions that help semiconductor manufacturers ensure the quality and performance of their products. Advantest is known for innovation, reliability, and a strong commitment to supporting its customers and employees.

Our Purpose & Values:

Mission: Improve lives through advanced technologies and customer-focused innovation.

Vision: Be the most trusted and valued test solution provider in the semiconductor value chain.

Core Values:

I- Innovation is our Lifeblood

N- Number One is Our Aspiration

T- Trust is our Foundation

E- Empowerment is Our Motivation

G- Global is our Reach

R- Respect is our Heart

I - Inclusion and Diversity is Our Commitment

T- Teamwork is our Approach

Y- Yes is Our Attitude

Why Join Us

At Advantest, innovation starts with people. We're looking for curious, capable, and collaborative individuals ready to shape the future of semiconductor technology. You'll join a global team where your ideas are valued, your growth is supported, and your work makes a real impact.

We foster an integrity-centered culture, where honesty, inclusion, and respect are the foundation of everything we do.

Benefits Overview

• Global Bonus Program: Performance-based bonuses paid twice yearly.
• 401(k) Plan: Pre-tax retirement savings with company match.
• Medical, Dental & Vision: Multiple plan options including HMO, PPO, and HSA.
• Income Protection: Life, disability, and accident insurance at no cost.
• Flexible Spending Accounts: Healthcare and dependent care options.
• Employee Assistance Program: Free support for personal and work-related issues.
• Flexible Time Off: Accrual starts at hire, increases with service.
• Paid Holidays: 13 company holidays annually.

Salary Range

Non-Bay Area Target Salary Range: $75,450 - $116,650 DOE

State of California Development

State of California Development (EDD):

• https://www.ecfr.gov/current/title-41/subtitle-B/chapter-60/part-60-300#p-60-300.5(a)
• § 60-300.5(a)(2)(3)(4) Equal opportunity clause. Details the job posting requirements.
• § 60-300.5(a)(6) Equal opportunity clause. All employment openings includes all positions except executive and senior management, those positions that will be filled from within the contractor's organization, and positions lasting three days or less. This term includes full-time employment, temporary employment of more than three days' duration, and part-time employment.

CCPA Notice for California Residents:

Notice for California Residents: We collect personal information (PI) from you in connection with your application for employment with Advantest America, Inc., including some or all of the following categories of PI: identifiers and personal records (e.g., name, phone number, email address, employment history); commercial information (e.g., if we reimburse you for travel or other expenses during the application process); sensory information (e.g., recorded virtual interviews); professional or employment information (e.g., information provided in your resume and application, such as employment history); non-public education records (e.g., educational institution transcripts and records); and inferences drawn from the above categories of PI. We collect your PI for our purposes, including performing operations related to your potential employment. To view the Advantest Privacy Policy, visit https://www.advantest.com/privacy-policy.html. For additional details or if you have questions, contact us at AAI_privacy.officer@advantest.com.

EEO Statement

EEO Statement

Advantest is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Advantest to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

The Advantest Way - Diversity, Equity, Inclusion and Belonging

At Advantest, diversity, equity and inclusion are at the core of who we are. We are continuing to build a culture where everyone feels a sense of belonging through our DE&I programs & initiatives. We strive to have a diverse, equitable and inclusive workplace to enable us to attract and retain candidates that feel a sense of purpose and empowerment. Our commitment to DE&I is unwavering and we are steadfast in our mission to continuously foster an environment of respect, trust and transparency. We value diversity and inclusion and believe employees of all backgrounds contribute to our ongoing success. At Advantest, we celebrate and support the needs of our employees regardless of race, color, ethnicity, national origin, religion, age, disability, gender (including gender expression and gender identity), sex and sexual orientation. DE&I at Advantest is more than words to us, they are the Advantest Way.