Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

Responsibilities:

• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
• Manages coordination of delivery and dependencies across multiple teams
• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
• Supports resource planning for delivery and execution
• Ensures adherence with Enterprise Change Management standards

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Collaboration
• Project Management
• Result Orientation
• Solution Delivery Process
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Influence
• Risk Management
• Agile Practices
• Architecture
• Data Management
• Solution Design
• Technical Strategy Development

LOB Specific Job Description

The Production Services Lead - Production Readiness is accountable for the production readiness of critical projects within releases. Participates throughout the project life cycle ensuring design/change account for operational stability, such as ensuring monitoring, logging, and technical recoveries are built in. Ensures production support teams have what is needed to operationally support the environment post change, including documentation, knowledge transfer, demos, etc.

Responsibilities:

• Understand at a high level and provide full oversight to Programs or High Impact Projects in each release.
• Engage appropriate teams to review and analyze high-risk areas.
• Partner with Portfolio Release Management and Project Managers from both the TI and CIO to understand holistic Release project scopes.
• Assist with remediating gaps/risks and ensure mitigation plans are developed. Understand the full spectrum of gathering project information for each release and assessing for impact and PR engagement.
• Escalate quality or timeline issues appropriately and construct periodic status reports.
• Develop and/or maintain the project assessment form used in understanding project scope/impact.
• Develop new processes or drive efficiencies from existing processes.
• Provide one-off facilitation for out of scope requests.
• Manage the engagement process and mitigate any future gaps.
• Understanding of end to end Release timelines.

Primary Skill

• Planning & Organization

Secondary Skill

• Analytical Thinking

Tertiary Skill

• Jira

Minimum Years of Experience

• 3

Required Qualifications

• 3 or more years of experience in IT project management, with IT systems and/or application management experience (e.g. planning, organizational, and time management skills).
• Knowledge of Production Support procedures and requirements. Experience leading process improvement initiatives.

Desired Qualifications

• 5 or more years hands on experience in IT, with IT systems and/or application management.
• Software/code development.
• Problem Management.
• Risk Assessment.
• SharePoint Expertise/Development.
• Post Production / Operations Follow-up.
• Knowledge of the Agile paradigm.
• Excellent verbal, written communication and organizational skills
• Strong results & detail oriented, along with excellent interpersonal skills (e.g. documentation, teamwork).
• Experience in L2 or L3 platform or application triage.
• Strong Coordination and Facilitation skills to drive meetings through intended outcome.
• High level understanding of the Design, Network Topology, Infrastructure documents.
• Exceptional system analysis skills - using technical diagrams (e.g. use of architecture diagrams) and assessing the impact a change will have.
• Technical aptitude - has the ability to learn and adapt to new technologies, applications, etc. and understand how to assess their production readiness.
• Solid foundation and working knowledge of Topology Design, Network connectivity and Monitoring tools.
• Solid foundation of understanding Monitoring tools (Splunk, AppD, SiteScope, Glassbox, etc.).
• Strong Confluence/JIRA experience.

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)Pay and benefits informationPay range$78,200.00 - $157,800.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.