Purpose of this Function:
Develop and secure the manufacturing quality in compliance to the WSI requirements and ensure good quality products are produced and delivered on time to satisfying our customer expectations.
Purpose of the Job:
This function will lead activities to secure new product’s quality in compliance and keep improving in existing products to secure customer’s satisfaction. This job is carried out in close cooperation with sourcing team and vendors.
Key Responsibilities:
Lead and secure
Process control plan
Identify key risk /critical areas/process and algin key actions plan to ensure key process control parameters are set and followed by vendors.
Inspection
Perform inspections base on WSI quality standard and process/system and follow up in re- inspection for the failed SKU/PO, work out CAP to prevent further failure.
FIP (focus inspection program) management
Train quality standard and inspection process for vendor’s designated QA and secure vendor’s DQA to be successfully certificated
Monitor vendor’s DQA’S performance and follow up in the CAR to secure vendor’s FIP performance
Quality improvement
Customer feedback analysis and define root cause and work with vendor/functional team to work out corrective and preventive actions to drive the improvement.
PPM and handover
According to PPM process to secure handover’s successful and validate onsite vendor’s inspection standard (documents and samples)
FCQE -Factory capability and quality evaluation for potential new supplier’s production facilities and quality systems and follow the CAR
Desirable Qualifications and Competencies:
Core Competences:
Very good knowledge in respective Textile & gear product category (backpack, home textile, lighting, decorative products, etc. category experience is preferred）on constructions, materials, product, and quality levels
Very good knowledge of production processes and production technologies
Knowledgeable in process evaluation technique and analysis of suppliers working methods and performance
Very good knowledge of the product requirements, regulatory standards, and process test requirements
Minimum of 3 years hands on experience in manufacturing background in home textile, backpack
Understanding of product and materials value chain and cost aspects.
Understanding of QA/QC working tools and customer analysis skills
Language requirement: English is MUST, Chinese is preferred
General Competence:
Solution oriented with good analytical and structured approach
Genuinely interested in understanding the reality of production and continuous improvements
Ability to make decisions and solve problems with a holistic view and sense of urgency and a never compromising attitude towards quality
Ability to motivate & lead colleagues and vendors to secure product quality and customer satisfaction
Capability to lead projects and secure implementation
Curiosity to learn about customer needs and requirements and continuously learn.
Key Performance Indicators:
Vendor Scorecard (D&Q and Claims)
Production process and product quality (Audit and inspection)
#LI-KW1
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
