Bath Planet by Bath Concepts

Production / Project / Installation Manager

Bath Planet by Bath Concepts  •  Toms River, NJ (Onsite)  •  1 month ago
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Job Description

Production / Project / Installation Manager
  Home Improvement experience is required :

We are a growing home improvement company offering bath surrounds, We are seeking an experienced  Production / Installation Manager to oversee and manage all aspects of installation operations. We offer a competitive compensation package and the opportunity to grow with us.

The Production / Installation Manager is responsible for leading the installation team, managing scheduling and production, ensuring customer satisfaction, and overseeing materials, vendors, and job profitability.
Key Responsibilities
Leadership & Team Management
  • Participate in hiring and training installers
  • Manage and lead the installation team
  • Ensure installers meet performance expectations and accountability standards
  • Review job duties and timesheets
  • Collect timesheets and receipts for payroll
Customer Experience
  • Maintain 100% customer satisfaction
  • Ensure positive customer feedback on installers
  • Contact customers one week after installation for satisfaction review
  • Communicate weekly with customers regarding production timelines
  • Request referrals and remind customers about referral programs
Scheduling & Production Management
  • Plan and schedule all installations
  • Maintain and update installation calendar (Google Calendar)
  • Manage installer time-off requests
  • Prepare customer folders and installation documentation
  • Maintain accurate records in CRM
Pre-Production & Ordering
  • Review contracts with sales team prior to ordering materials
  • Order all required products and materials
  • Complete permits as needed
  • Manage vendor relationships
  • Oversee incoming products and warehouse organization
  • Prepare materials for upcoming installs
During & Post Installation
  • Support installers with on-site issues
  • Collect completion certificates and payments
  • Coordinate warranty and service calls
  • Review job costs and identify improvement opportunities
  • Conduct root cause analysis on service calls
  • Review findings with ownership and recommend next steps
  • Take appropriate action to resolve issues
Bath Planet by Bath Concepts

About Bath Planet by Bath Concepts

Bath Planet offers customers an affordable, attractive, and custom-designed alternative to costly bathroom remodels. The Libertyville, Illinois based manufacturer operates through a network of over 750 dealers across the US and Canada. Founded in 1999 under the umbrella of BCI Acrylic Inc., Bath Planet manufactured products are backed by the Good Housekeeping seal, which signifies exceptional quality and workmanship.

Bath Planet process

Bath Planet begins each project with one crucial first step – communication, with trained representatives who get to know each and every client in order to truly understand their specific home remodeling goals. After the initial contact, Bath Planet offers a free in-home consultation which consists of a full inspection and careful explanation of all available products and services.

Design

The Bath Planet team works closely with each homeowner to design the bathroom of their dreams. With a full line of bath and shower systems, shower doors and rods, accessibility products, and accessories, the possibilities are limited only by imagination. Customers can custom design their own bath system on Bath Planet’s website using the Design Studio.

Installation

Unlike full tear out remodeling projects, many Bath Planet products fit over existing tubs and showers for a fast and frustration-free experience. On the day of installation, a team of professional technicians reviews each step of the process with the homeowner. Before getting started, the installation specialists complete a series of proprietary measures to ensure the work is done correctly and up to Bath Planet standards. By the end of the day, a beautiful bathroom has emerged.

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Industry
Construction & Skilled Trades
Company Size
51-200 employees
Headquarters
Libertyville, Illinois
Year Founded
1999
Website
bathplanet.com
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