Job Description

Built on service. Powered by people. Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first. What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next.

The Production Service Technician is a technical professional responsible for delivering high‑quality on‑site service and support for assigned production print equipment. This role focuses on ensuring optimal product performance, reliability, and customer satisfaction through a consistent Total Call service routine. The technician serves as a product specialist, provides first‑level technical assistance to team members, and actively participates in manufacturer and company‑provided training programs. This position supports continued skill development, career growth, and achievement of established performance standards.
Our North Star: Client Centricity

Responsibilities

• Perform on‑site service, maintenance, and repair of assigned production print equipment
• Diagnose and resolve mechanical, electronic, and connectivity issues within required response time expectations
• Follow Impact Networking service support procedures, guidelines, and Total Call routines
• Maintain accurate and effective parts inventory and car stock management
• Deliver confident, professional customer communication to drive satisfaction and retention
• Utilize technical manuals, diagnostic tools, and support resources effectively
• Manage assigned client territory, workloads, and service assignments to ensure timely resolution
• Collaborate with service team members, team leads, management, sales, and operations to resolve complex issues
• Represent the company professionally while complying with all policies and performance standards

Qualifications & Experience

• 2+ years of technical support or industry-related experience (production print, commercial print, or managed print services preferred)
• Prior experience supporting production or commercial-grade print environments and/or production print equipment
• Prior experience in problem isolation, diagnosis, and technical issue resolution
• Working knowledge of mechanical, electronic, and basic computer systems and applications
• Strong verbal communication, interpersonal, and customer service skills
• Demonstrated ability to manage time, priorities, and service assignments independently
• Self-motivated with strong organizational and follow-up skills
• Ability to build and maintain effective customer relationships
• Completion of a two-year degree in electronics, telecommunications, or a related field, or equivalent experience

What Drives Impact

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world – one person, one company, one community at a time. Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:

• Innovation We embrace change because innovation lives outside the comfort zone.  
• Passion We are driven by purpose, fueled by passion, and obsessed with making an impact. 
• Honesty We are fiercely transparent and consistently honest. 
• Fun We fuel work with fun, knowing life's too short for boring.   
• Low Ego We champion ideas over titles, because brilliance knows no rank.  
• One Team We win as a team, we lose as a team, we are one team.

Compensation

The typical base salary for this role is $55,000-$65,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.

Impact may offer applicable incentive compensation plans depending on role and/or department.

Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.

Benefits We Take Pride In

• 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
• Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
• Development and growth opportunities with on-going training & continued education reimbursement
• 401(K) & retirement plans with complimentary financial advisory services
• Comprehensive health, disability, life, dental, and vision plans

For more information, visit https://www.impactmybiz.com/careers/#benefits

Work Authorization & Immigration Sponsorship
Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.

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