Job Description

Job Location: Mustang Survival - Jacksonville, FL 32218, WHO WE ARE

The Wing Group is a global leader in engineered solutions for demanding environments, bringing together a portfolio of trusted brands including Wing Inflatables, Mustang Survival, Henshaw Inflatables, Patten Company, and FabTek Industries. Across defense, marine safety, law enforcement, and industrial sectors, we design and manufacture mission-critical inflatable, flotation, and survival solutions that professionals trust to perform when it matters most.

From combat-ready rigid inflatable boats and inflatable structures to life-saving flotation devices and marine apparel, our products are engineered and tested to exceed the highest standards of safety, durability, and performance. With U.S. and Canadian-based manufacturing and a collaborative, hands-on culture, The Wing Group delivers purpose-built solutions for the world’s toughest environments. Join us in advancing safety, performance, and innovation—on the water and beyond.

WHAT WE ARE LOOKING FOR

We are seeking highly organized, detail-oriented, and technology-savvy individuals to support manufacturing operations through production planning, work order management, daily output tracking, and accurate reporting.

The Production Planning & Operations Coordinator is responsible for supporting weekly production schedules, preparing and distributing work orders, monitoring daily production performance, and maintaining accurate production information in Monday.com and Enterprise Resource Planning (ERP) systems.

This position requires excellent computer skills, strong organizational abilities, attention to detail, and the ability to communicate effectively across manufacturing departments.

The position is structured into three levels based on technical knowledge, experience, independence, analytical abilities, and operational responsibilities.

Level I – Entry Level: Focuses on work order preparation, data entry, daily production tracking, and learning manufacturing systems. Ideal for recent college graduates with excellent computer skills.

Level II – Intermediate: Independently coordinates production schedules, monitors departmental output, analyzes production discrepancies, and supports operational improvements.

Level III – Advanced: Provides advanced production planning support, develops reporting tools, analyzes manufacturing performance, improves processes, and serves as a resource and backup for production planning activities.

WHAT WE OFFER

We offer a competitive salary depending on the experience level of the candidate. Additionally, we offer extended health and dental benefits, 401K with employer matching, and industry perks. The final agreed upon salary may vary based on factors such as job-related knowledge, skills, and experience.

PROGRESSIVE LEVELS

LEVEL I – PRODUCTION PLANNING & OPERATIONS COORDINATOR I

Primary Focus: Administrative production support, work order preparation, accurate data entry, and daily production tracking.

Work Order Management

• Print, organize, and distribute daily and weekly production work orders to the appropriate manufacturing departments.
• Verify work order numbers, quantities, product information, and scheduled production dates.
• Maintain organized electronic and physical work order records.
• Assist in identifying missing, duplicate, or incorrect work orders.
• Coordinate with Team Leads and Supervisors to confirm work order availability.

Production Planning & Tracking

• Assist with preparing weekly production output plans based on established schedules.
• Collect daily production quantities from Team Leads and Supervisors.
• Enter production progress into designated tracking spreadsheets and systems.
• Monitor daily production output against established targets.
• Update work order status as production progresses.
• Report missing information, incomplete work orders, and production discrepancies to the appropriate personnel.

Monday.com & ERP Systems

• Update Monday.com boards with daily production progress, work order status, quantities, and completion information.
• Enter and maintain accurate information in the ERP system.
• Assist with tracking open, in-progress, and completed work orders.
• Verify information between production reports, Monday.com, and ERP records.
• Maintain accurate Excel spreadsheets and electronic production records.

Communication & Administrative Support

• Communicate production updates to Team Leads, Supervisors, and Planning personnel.
• Assist with preparing reports for daily production meetings.
• Follow up on missing production information.
• Support general production planning and administrative activities.
• Maintain accurate and timely documentation.

Level I Qualifications

• High school diploma or equivalent required.
• Associate's or bachelor's degree in Business Administration, Supply Chain Management, Operations Management, Information Systems, or related field preferred.
• Recent college graduates encouraged to apply.
• No previous manufacturing experience required.
• Excellent computer skills required.
• Strong knowledge of Microsoft Excel, Outlook, and other Microsoft Office applications.
• Experience with Monday.com, NetSuite, or another ERP system preferred but not required.
• Strong organizational skills and attention to detail.
• Ability to learn new systems quickly and follow established procedures.

LEVEL II – PRODUCTION PLANNING & OPERATIONS COORDINATOR II

Primary Focus: Independent production coordination, weekly output planning, production analysis, and system accuracy.

Performs all Level I responsibilities in addition to the following

Production Planning & Coordination

• Independently coordinate weekly production output plans with Planning, Supervisors, and Team Leads.
• Review upcoming work orders and production requirements to support departmental readiness.
• Monitor production capacity, scheduled quantities, and daily output performance.
• Identify potential scheduling conflicts, production delays, and work order discrepancies.
• Follow up with departments to ensure work orders are progressing according to schedule.
• Assist with adjusting production priorities based on operational requirements and management direction.

Production Monitoring & Analysis

• Analyze daily and weekly production performance against established targets.
• Identify recurring production delays, output variances, and reporting discrepancies.
• Prepare weekly production summaries for management review.
• Monitor outstanding work orders and communicate potential risks to production commitments.
• Coordinate with production departments to obtain accurate progress updates.
• Support production recovery planning when departments fall behind schedule.

Systems & Reporting

• Independently maintain Monday.com production boards and ERP work order information.
• Verify consistency between production schedules, actual output, and system records.
• Develop and maintain Excel tracking reports, including formulas, pivot tables, and production summaries.
• Identify data entry errors and coordinate corrections with appropriate personnel.
• Assist with improving reporting processes and production tracking tools.
• Provide accurate production information for operational meetings and management decisions.

Cross-Functional Coordination

• Work closely with Planning, Warehouse, Production, and other supporting departments.
• Assist in resolving work order and production tracking issues.
• Support training Level I Coordinators on established procedures and software systems.
• Provide backup support for routine production planning activities.
• Recommend improvements to work order management and production reporting processes.

Level II Qualifications

• Meets all Level I qualifications.
• Associate's or bachelor's degree in a related field preferred.
• Typically 1–3 years of experience in manufacturing operations, production planning, scheduling, or a related administrative role, or equivalent demonstrated proficiency.
• Working knowledge of ERP systems and production planning processes.
• Experience with Monday.com or similar project management software.
• Intermediate to advanced Microsoft Excel skills.
• Ability to analyze production data and identify discrepancies.
• Strong communication, organizational, and problem-solving skills.
• Ability to perform responsibilities independently with minimal supervision.

LEVEL III – PRODUCTION PLANNING & OPERATIONS COORDINATOR III

Primary Focus: Advanced production coordination, performance analysis, reporting optimization, continuous improvement, and technical support for production planning systems.

Performs all Level I and Level II responsibilities in addition to the following:

Advanced Production Planning

• Coordinate complex weekly production plans across multiple manufacturing departments.
• Evaluate production requirements, available capacity, and work order priorities to support operational targets.
• Identify potential bottlenecks and recommend adjustments to production schedules.
• Work with Planning and Operations leadership to support production recovery strategies.
• Monitor departmental output trends and provide recommendations to improve production efficiency.
• Support short-term production forecasting and capacity planning activities.
• Serve as a backup resource for designated production planning and scheduling functions.

Production Performance & Reporting

• Develop comprehensive daily, weekly, and monthly production performance reports.
• Analyze planned versus actual production output and identify significant variances.
• Monitor trends related to production delays, incomplete work orders, and departmental performance.
• Develop reporting tools and dashboards that improve visibility of production progress.
• Provide management with accurate data to support operational decisions.
• Recommend corrective actions based on production trends and recurring issues.

ERP, Monday.com & Data Management

• Serve as an advanced user of Monday.com and designated ERP systems.
• Develop and maintain standardized production tracking boards, reports, and dashboards.
• Support improvements in data accuracy, system workflows, and reporting processes.
• Identify opportunities to automate repetitive administrative and reporting activities.
• Troubleshoot routine system discrepancies and coordinate more complex issues with appropriate support teams.
• Establish and maintain standardized procedures for work order tracking and production reporting.
• Support system enhancements, testing, and implementation of improved operational tools.

Continuous Improvement & Operational Support

• Lead assigned improvement initiatives related to production tracking, work order management, and reporting efficiency.
• Evaluate existing processes and recommend improvements to reduce administrative errors and delays.
• Support standardization of production reporting across manufacturing departments.
• Assist management in identifying opportunities to improve operational efficiency.
• Collaborate with cross-functional teams on production planning and process improvement projects.

Training & Leadership Support

• Train and mentor Level I and Level II Coordinators.
• Serve as a technical resource for production tracking systems and reporting procedures.
• Provide guidance on work order management and production data accuracy.
• Assist in developing training materials and standard operating procedures.
• Support the onboarding and training of new team members.
• Act as a backup for designated planning coordination responsibilities when needed.
• Demonstrate the ability to support and guide other employees without requiring formal supervisory authority.

Level III Qualifications

• Meets all Level I and Level II qualifications.
• Associate's or bachelor's degree in Operations Management, Supply Chain Management, Business Administration, Industrial Engineering, Information Systems, or a related field preferred.
• Typically 3–5 years of relevant experience in production planning, manufacturing operations, scheduling, or production analysis, or equivalent demonstrated proficiency.
• Advanced knowledge of ERP systems and production tracking processes.
• Strong proficiency in Monday.com or similar operational management platforms.
• Advanced Microsoft Excel skills, including pivot tables, lookup functions, data analysis, and dashboard development.
• Experience developing operational reports and analyzing manufacturing performance.
• Strong analytical, problem-solving, and process improvement skills.
• Ability to coordinate multiple priorities and support complex production requirements.
• Demonstrated ability to train employees and support continuous improvement initiatives.

KEY PERFORMANCE EXPECTATIONS

Level I

• Work orders are printed, organized, and distributed accurately and on time.
• Daily production information is entered accurately.
• Monday.com and ERP records are maintained according to established procedures.
• Missing information and discrepancies are communicated promptly.
• Assigned tasks are completed within required deadlines.

Level II

• Weekly production plans are coordinated and maintained accurately.
• Daily output is monitored against production targets.
• Production discrepancies and delays are identified and escalated promptly.
• Reports are accurate, timely, and useful to management.
• Routine planning and tracking activities are completed independently.

Level III

• Production planning and tracking processes are accurate, consistent, and efficient.
• Management receives reliable production performance information.
• Production reporting tools and systems are continuously improved.
• Operational risks and output trends are identified proactively.
• Lower-level Coordinators receive effective training and support.
• Assigned improvement projects produce measurable operational benefits.

Work Environment

• Manufacturing and office environment.
• Frequent computer use, data entry, and electronic reporting.
• Regular interaction with Production Supervisors, Team Leads, Planning, Warehouse, and other departments.
• Occasional movement throughout manufacturing areas to verify production information.
• Ability to manage multiple deadlines in a fast-paced manufacturing environment.
• Compliance with all company safety policies and procedures.

Qualifications