Job Description

At Eakin Healthcare, care is at the heart of everything we do.

We are a family-owned global medical device company driven by a simple vision: Where Care Leads, Hope Follows. For more than 50 years, we've been developing innovative healthcare solutions that make a meaningful difference to the lives of patients around the world.

Today, our team of over 700 colleagues operates across three UK manufacturing sites, 12 international sales and distribution centres, and exports to more than 60 countries worldwide. From market-leading Ostomy and Respiratory therapies to our trusted Respond home delivery service, we're committed to improving lives through innovation, quality and exceptional care.

We don't just care for the people who use our products and services, we care for our colleagues too. That's why we're proud to be recognised as a Great Place to Work®, creating an environment where people can thrive, grow and make a real impact.

If you're looking for a career with purpose, where your work matters and your contribution is valued, we'd love to hear from you.

WHY JOIN US?

We’re good at what we do – come and join us and you can benefit from:

• Bonus
• 25 days holiday plus bank holidays (rising to 28)
• Option to buy holiday days
• Wellbeing Programme
• Health Cash Plan
• Pension
• Life Assurance
• Enhanced Maternity/Paternity
• Cycle to Work Scheme
• Referral Scheme
• Long Service Awards
• Free Parking

ABOUT THE ROLE

The main role of the Production Operator is to assist in the cutting room, customising stoma supplies, to fulfil customer orders in a timely and accurate manner to meet Quality Standards and achieve Service Level Agreement and departmental KPIs.

KEY RESPONSIBILITIES

To achieve the high standards required by the nature of the business, the duties that the successful candidate will be undertaking will be. Product customisation, order collation and packing, stock receipt, perpetual inventory checking, plus general warehouse
and admin duties.

Product Customisation

• Customising stoma pouches and supplies using sophisticated machinery and from time-to-time hand customising of stoma pouches.

• Customising stoma pouches in accordance with patient requests.

• Maintain accurate customer records and templates.

• To ensure all cutting quality issues are reported in good time

Warehouse Duties

• Ensure working areas are kept clean and tidy.

• Ensure stock is rotated.

• Ensure all documentation is correctly maintained.

• Assist with other duties as and when required.

Objectives

• Ensure all orders are customised and packed accurately

• Ensure the working area is always well maintained

• Ensure that all functions meet the Company ISO Quality Standards

Measure of performance

• Number of complaints received regarding
  poor customisation

• Has received full training to perform all above responsibilities

Other

• To adhere to the company’s Equal Opportunities policy and Dignity at Work policy in all activities and to actively promote equality of opportunity wherever possible

• To be responsible for your own health and safety and that of your colleagues, in accordance with the company’s’ Health and Safety policy

• To adhere to the company’s Quality policy and Environmental policy

• To undertake other duties as may be reasonably required

WHAT WE'RE LOOKING FOR

Essential

• Demonstrates competency in English and Maths.

• Computer experience

• Experience of production environments

• Ability to write clear and concise English.

• Ability to communicate effectively, both written and orally

• Flexible and proactive

Desirable

• Conscientious and able to act proactively and with limited direct supervision.

• Experience of warehouse environments

KEY WORKING RELATIONSHIPS

Internal

• Team of 35+ working at the Cardiff Warehouse

• Working closely with other internal departments to ensure a quality service maintained

External

• Meeting and communicating with couriers acting on behalf of the business, plus any other visitors to the Cardiff
  DC site

ADDITIONAL INFORMATION

• Hours of Work: 37.5 hours between 09:00am – 17:00pm Monday to Friday with a 30-minute unpaid lunch break.
• Additional hours may be required to meet business need.
  

COMPETENCIES

Action Oriented

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Collaborates

Building partnerships and working collaboratively with others to meet shared objectives.

Values Differences

Recognising the value that different perspectives and cultures bring to an organisation.

Instills Trust

Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Demonstrates Self-Awareness

Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Nimble Learning

Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

The closing date for applications is: 28 July 2026

If we receive a high volume of applications, we may close this role earlier than planned.