Job Description

Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com.

UMUK value e-Commerce as a key foundational channel to connect artists and fans. This is a key role within ourcentral team to be a keyproduction lead for ourmerchandiseproduct developmentstrategyYou’llwork closely withCFTand internal teamtosource, manage and producemerchandise product rangeswith ourCFTand externalsuppliers

Using yourproduction managementexperience,you will deliverhighquality and sustainableproducts in line with fashion trends, whilstensuringtheproduct reaches our warehouse partnersin timeto ship product to fans. You will also oversee the print on demand processes and vendormgmtfor the group and help to manage production workflows for all merchandise production

This role is unique in that it hasdesign, production,creativeand operational elements. The day to day will be varied, fast paced, and often high pressure but always rooted inmaking and deliveringproductsthat are in linewith ourCFT’swider product and commercialstrategy andensuring that we create a range of products that feelauthentic to our artists anddelight their fans

The B Side: Skills & Experience

Key Responsibilities

• Management ofshortleadtimeprint production(printing on blanks)workflow and timelines forUMGartists across the group.

• Management oflongerleadtimecutandsew apparel and bespoke non-apparel (jewellery,accessories,homeware, stationary etc) production workflow and timelines

• Management ofProduct Development of these areas (where needed) forCFTcomments and approval.

• Keeping up to date information on Monday.com boards

• Compiling costings, requesting POs,SKUand order information.

• ManagingPrint-on-Demand products, from costings, blanksofferandproductsetup.

• Liaisingwith EPMs (ecommerce Product Managers) and Designteams for fullproductbriefs(as and whenrequired),advisingof any technical or production restrictions for proposed designs. The ability to offer a production solution or workaround which may include seeking production advice from suppliers.

• AttendingCFTand artist meetings(where needed)to input on product capabilities and timelines.

• Workcloselywithand supportingthe Production Lead and Head of department.

• Work closelywith the central ecommerce operations team to make sure that product is delivered on time to our warehouse partners, updating them of print delays or issues affecting due dates. 

• Keepingagoodrapportwith our supply base including site visits. Sharing information on their capabilities and new offeringsto the wider team.

• Bringing in new suppliers to the mix when needed,handling the onboarding process.

• Arrange and implement weekly production meetingswith the EPMsand wider team.

• Work closely withCFT, managingtimelinesfor upcoming merch ranges to enable planning according to critical release dates and clearly communicate / oversee the production schedule to ensure thetimelydelivery of print artwork files. 

Skills and Experience

• Previous and demonstrable Experience inmusic merchandise/ fashion production management, preferably working with UK based printers and suppliers.

• Proactive, able to bring their experience to theteamAble to relayinformation and solutionsin meetings.

• Adminfocussed, organised,reliableandtimely

• Flexibleand agilemindset, to meet the demands of changing briefs needingcreativeproblem solving.

• An eye for detail, able to think ontheaesthetics of the final product, as well as the fan experience,packagingandend use

• A passion and awareness of music and fashion culture.

• Ability to liaiseand workwithvarious departments, takinginitiative and beingproactive

• Print-on-Demandand UK printingexperienceis preferable.

• Understanding ofvarious print and embroidery techniques (D2G,DTF,Sublimation,Screen, CMYK etc).

• Experience in paperprinting for posters and art prints (litho,digital, giclée etc) is preferable.

• Methodicaland highly organised,withtheability to project managetasks, frominitialbrief, through to order and delivery.

• Excellent verbal and written communication skills. StrongExcel skill and email etiquette isa must

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.

Job Category:

eCommerce