Job Description

Location: Greer,South Carolina,United States

Summary

• The Production Manager will recruit, train, and lead a high-performing team of window and door installation and support personnel with the capacity to install between 97% and 105% of sales while maintaining Green Diamond-level HOS scores.
• Ensure projects are installed and delivered in line with customer expectations, company policies, and financial objectives. Promote the Renewal by Andersen experience through every interaction.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Minimum Education and Experience

• 5–7 years of experience in construction project management, estimating, or engineering; residential construction experience strongly preferred.
• 2–5 years of experience in roles requiring acute attention to detail.
• High school graduate.
• Highly organized, accurate, personable, and able to demonstrate empathy to customers.

Preferred Qualifications, Knowledge, Skills and Abilities

Preferred (not required): College degree

Licenses and/or Certifications: Valid driver’s license and current automobile insurance.

Knowledge, Skills and Abilities:

• Excellent oral and written communication skills; strong mathematical skills for accurate financials.
• Highly organized and able to give and receive feedback.
• Proficient in Excel and other Microsoft Office programs, including Outlook and Word.
• Flexible and adaptable in a changing environment, including work hours and drive time.

Supervisory Responsibilities

• Directly supervise RbA Installation Teams.

Essential Functions

• % Time
• Management of the entirety of the installation life cycle of all window and door installations for the company.

50%

• Partner with the Sales team and other departments to recruit, train and develop the essential personnel for the Production team.

25%

• Handles staff employee problems and disciplines as necessary.

15%

• Conducts regular reviews and recommends courses of action to improve overall crew and direct report’s performance.

10%

• Other duties as assigned.

Physical Demands

• May carry 75+ pounds in equipment and product.
• Climb ladders and move, push, or pull furniture.
• Drive up to 8 hours a day.
• Type, speak, and write daily.

Work Environment

· Manufacturing Facility: Much of the work takes place in a manufacturing facility where windows and doors are produced. This facility may include production lines, machinery, and equipment.

· Quality Control: Implementing and maintaining quality control measures to ensure that products meet established quality standards.

· Field Work: The position requires regular travel to residential job sites to evaluate installation progress, oversee production activities, conduct job-site visits, and address installation concerns. The role may involve working in varying weather conditions and active construction environments.

· Customer Sites: The Production Manager regularly visits customer homes and residential properties to assess installation quality, address project concerns, resolve escalated issues, and ensure the Renewal by Andersen customer experience is consistently delivered.

· Fast-Paced Environment: The Production Manager operates in a fast-paced environment requiring the ability to manage competing priorities, respond to time-sensitive installation issues, resolve Job-In-Progress (JIP) projects, and maintain production capacity aligned with sales volume and company objectives.

· Training and Development Sessions: The position conducts and participates in Production meetings, Signature Service training sessions, and employee development activities. The Production Manager is also responsible for coaching and developing assigned IPMs and supporting the training and development of installation personnel and subcontractors.

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