Job Description

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.

Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.

Mission:  

As a Client Services Production Manager, you will manage essential activities at Murex. You will ensure the operational excellence and satisfaction of your clients (whether Managed Services or on-premises) by orchestrating service delivery, coordinating internal contributors, and acting as the face of Murex for the client for production support and evolutions. You will increase your expertise in MX, drive cross-selling opportunities, and lead your CET team on production topics. You will play a pivotal role in our transformation program and pave the way for advancing into roles such as team leadership, architecture and client management.

Your Role: 

• Develop a mutually beneficial long-term partnership between Murex and these clients 

• Ensure instance stability in production though adequate support in line with contract obligation 

• Organize support activities by providing adequate staffing and ensuring availability of suitable support structures at Murex and at the client 

• Create adequate communication and processes between Murex and client teams 

• Manage light evolution of the production and allow extension 

• Properly monitor client satisfaction and support cost 

• Demonstrate value of maintenance to the client 

• Enhance leverage of (and the value from using) the Mx platform for the client 

Your Profile:  

• Minimum of 5/6 years of relevant client services and Mx experience 

• Previous experience as Support Coordinator for a client is a plus 

• Proven experience in the management of a functional team providing support to a client 

• An ability to act as an escalation point to ensure an appropriate response is put in place both at Murex and client 

• An ability to anticipate issues/risks and trigger corrective actions at Murex and at the client 

• Ability to develop trust-based relationships with client contacts 

• Proactively providing them with relevant and fit-to-purpose information and advice 

• Managing expectations and acting with integrity and accountability 

• Reliably following through on what matters to them and helping them leverage Murex’s offering to reach their objectives 

Depending on the account activities, traveling may be required to meet with clients