Job Description

The Opportunity

At GN Hearing we are united in our ambition to bring people closer through the power of sound. Our hearing solutions combine cutting-edge technology with deep audiological expertise to help people hear more, do more, and be more. You'll join a collaborative, fast-paced environment where we live Our Commitments – Be a Customer Geek, Make It Happen, and Embrace to Win– every day.

We're looking for an experienced Production Managerto lead our Australian production and repairs operation.

This is a hands-on leadership role with real impact on customer experience, operational performance and our growth across ANZ.

In this role you will:

• Oversee end-to-end production and repair of hearing devices

• Ensure safe, efficient, and lean production with a strong focus on quality, delivery and cost

• Partner with our offshore production facilities to optimise outsourcing and capacity

• Act as a key business partner to commercial teams, ensuring we meet customer expectations

• Coach and develop the production supervisors and team leaders to ensure a high-performing, engaged workforce

Key responsibilities

• Lead and develop the production team to achieve manufacturing excellence and department KPIs

• Plan, organise and optimise workforce utilisation and headcount in line with demand trends

• Drive continuous improvement in processes, production flow and product quality (including lean/Six Sigma methods where relevant)

• Maintain a safe, healthy work environment and implement safety & health programs

• Ensure compliance with relevant quality standards (including ISO requirements)

• Manage departmental budget, cost control and cost reduction initiatives

• Provide accurate, insightful reporting on production performance and service delivery

• Act as a proactive member of the local Leadership Team, contributing to operational planning and annual budget processes

• Build collaborative relationships with internal stakeholders (Sales, Marketing, Finance, Customer Service and headquarter functions) and external customers/partners

• Support production and operational/quality processes for the New Zealand site, including a requirement for occasional travel

What you'll bring

The ideal candidate will possess the following:

• Knowledge of electronic equipment manufacturing and instrument repair

• Experience managing high-volume production, ideally in a medical device manufacturing environment

• A hands-on leadership style, with proven success in building high-performing, highly engaged teams

• SQL data management and advanced Excel (data cubes, analysis), plus solid PowerPoint and Word

• Demonstrated track record of improving quality, efficiency and cost

• Understanding of lean manufacturing / Six Sigma and ISO 13485

• Understanding of Work Health and Safety regulations and requirements

• A relevant qualification in Production, Engineering or a related discipline

• Strong planning and organisational skills with a practical, solution-focused mindset

• Analytical and problem-solving capability

• Customer-focused approach with clear, confident communication skills

• Comfortable working cross-functionally, influencing stakeholders at all levels and operating in a fast paced, dynamic environment

This is an excellent opportunity to step into a pivotal role at GN during an exciting period of change and growth. As our Production Manager, you will play a key part in shaping how we operate today and how we evolve for tomorrow – driving improvement, empowering your team and helping us deliver life‑changing hearing solutions to more people than ever before.

Ready to Make It Happen?

If you're ready to make a real impact in a fast‑paced, purpose‑driven environment, we'd love to hear from you! Please apply with your CV and a brief cover letter outlining your relevant experience and what interests you about this role.