Job Description

We’re looking for a thoughtful, brand-aligned Production Manager to lead our end-to-end manufacturing journey at By Charlotte. This role plays a key part in bringing our collections to life; balancing timelines, quality, and cost with a calm, considered approach. With a deep appreciation for craftsmanship and detail, you’ll help ensure every piece reflects the care, intention, and beauty at the heart of our brand.

KEY RESPONSIBILITIES

This role blends operational rigour with a strong understanding of product and a commercial mindset. As a valued member of the senior team, you’ll lead with integrity and collaboration, upholding the By Charlotte spirit and cultural values in everything you do.

Other key responsibilities include:

• Owning the end-to-end Critical Path, driving alignment, integration, and delivery optimisation
• Setting clear expectations for deliverables, timelines, processes, and accountability
• Developing and managing production schedules aligned to demand forecasts and seasonal cycles
• Leading supplier and vendor management, building strong external manufacturing partnerships
• Monitoring supplier performance across cost, quality, and lead time KPIs
• Negotiating pricing and timelines to optimise margins and cash flow
• Building and scaling a robust, future-ready supplier network
• Implementing and enforcing quality control standards to ensure consistency and craftsmanship
• Overseeing sustainability initiatives, including certification processes and traceability compliance
• Partnering cross-functionally (marketing, e-commerce, customer care) to ensure accurate product delivery and messaging
• Driving continuous improvement through process optimisation and scalable systems
• Leading, developing, and managing production teams while ensuring safety, compliance, and risk mitigation

ABOUT YOU

You’ll shine in this role if you’re someone who brings a calm, organised approach to the day-to-day, while staying flexible and solutions-focused when things shift. You take pride in seeing things through, owning your outcomes and following up with care. You love working collaboratively, building strong relationships across design, merchandising and supply chain, and you thrive in a fast-moving environment, with a genuine appreciation for craftsmanship and a thoughtful eye for detail.

The ideal candidate will also have:

• 5+ years’ experience in production or operations management, preferably within jewellery, fashion accessories, or luxury goods
• Proven experience managing offshore and/or local suppliers
• Demonstrated ability to manage complex production schedules and meet tight deadlines
• Commercial acumen with experience in cost control and margin optimisation
• Proficiency in production planning systems and excel
• High attention to detail and quality standards

PERKS AND BENEFITS

At by charlotte, we cherish our people and create an environment where growth, creativity, and joy flourish. You’ll enjoy:

• A hybrid work schedule – working four days in a gorgeous new and fully fitted-out office, and from home on Fridays.
• Generous discounts on our products and collections, so you can wear the pieces that inspire you.
• An extra day of leave for your birthday and a by charlotte gift card too.
• Access to an Employee Assistance Program including free wellbeing resources and discounted healthcare consultations.
• Unique events and shared moments throughout the year designed to deepen connection and celebrate our team.
• Being part of a passionate, fast-growing team where creativity thrives and every voice is valued.

ABOUT BY CHARLOTTE

For us, jewellery is a keepsake of life’s most precious experiences. It can mark love, courage, or living in the moment, connecting us to time, place, people, and memories. Each piece holds stories of life lived, relationships cherished, and bonds celebrated. Our jewellery reflects your journey, your intentions, and the moments that matter most. Thoughtfully designed by Charlotte, every piece is a symbol, a mantra, and a forever mark.

We are committed to providing equal opportunities and fostering a culture grounded in respect, inclusivity, and collaboration. Due to the high volume of applications, only shortlisted candidates will be contacted.