Job Description

Are you the type of leader who is driven to transform daily complexity into streamlined operational excellence? We should talk.

THE ROLE

We're looking for a Production Manager who thrives at the intersection of strategy and execution - someone who can architect global workflows while rolling up their sleeves to ensure flawless delivery. At Wordbank, you'll own the P&L for high-volume creative workstreams, lead distributed teams across time zones, and be the strategic partner our streaming clients rely on for operational excellence.

What You'll Own

• Drive workstream profitability as the operational architect for 2-3 high-volume creative productions

• Lead 4-8 Production Coordinators across our 24/7 follow-the-sun model, building high-performance teams through candid feedback and radical ownership

• Act as the client's strategic partner, translating their vision into flawless execution while maintaining 4.5+ CSAT scores

• Optimize global resourcing decisions that balance speed, quality, and cost across multiple time zones

• Challenge the status quo by identifying automation opportunities and workflow improvements that scale

Why This Role Matters

You're not just managing workflows - you're the entrepreneurial force that transforms creative operations into a competitive advantage. Your decisions directly impact our ability to deliver creativity at scale and exceptional client experience for global streaming giants. If you're someone who naturally sees three steps ahead, gets energized by complexity, and has an unwavering drive to optimize everything you touch, this is your opportunity to shape how creative production works on a global scale.

SALARY & BENEFITS

$75,000 -$95,000 annual base salary +

• Medical, dental, vision

• Paid Flexible Time Off: 23 day minimum + Maternity / Paternity / Adoption, Sabbaticals, Jury Duty, Voting Time Off, VTO, LTO, Birthday

• Life insurance

• Short-term

• Travel (Parking & EcoPass)

• Accident, hospital, legal, critical illness insurance options

• Flexible Spending Account (FSA) , Health Savings Accounts (HSA)

• Employee Assistance Program

• FinFit Financial Wellness

• 401K (3% company matching)

Requirements

EXPERIENCE & SKILLS

YOU HAVE…

• Strategic client partner experience, with a track record of adding value beyond execution

• 5+ years in operations or account management

• Enterprise-level campaign/creative production management

• Tech smarts. Expert in Google Sheets/Excel for data-led analysis and an AI-forward mindset

• Data-driven decision-making experience

• Demonstrable experience of inspiring people leadership, preferably managing 24/7 follow-the-sun or global distributed teams

• Streaming or entertainment industry background

• Advanced level knowledge of Jira or similar tooling for workflow and resource management

YOU ARE…

An INTRAPRENEURIAL THINKER driving ownership, resource optimization, and workflow innovation

A PLANNING PRO creating and executing ambitious strategies

A CONFIDENT DECISION-MAKER taking calculated risks with inner certainty to drive CX

A MOTIVATOR inspiring leadership that brings teams together

An ANALYTICAL AFICIONADO assimilating data to drive decisions, with full ownership of outcomes

A TEAM-POWER BELIEVER collaborative and approachable

SELF-ACCOUNTABLE modeling behaviors and accepting responsibility

A FORWARD THINKER anticipating impact of decisions

Do NOT Apply If:

• You need consensus before making decisions

• You prefer following established playbooks over creating new solutions

• You get overwhelmed juggling multiple high-stakes priorities simultaneously

• You need constant guidance on strategic direction

• You're uncomfortable giving direct feedback or having tough conversations

• You prefer staying in your lane rather than proactively identifying opportunities

• You think "good enough" is acceptable when excellence is achievable

Ready to prove you're the operational visionary we need? Show us how you'd approach optimizing a 24/7 global production workflow in your cover letter.