Job Description

The Production Management Horizontal Platform SRE (Assistant Vice President) is an integral engineering and operations liaison within Wealth Production Management, responsible for driving end-to-end infrastructure service performance, telemetry-driven analytics, application resiliency upliftment, and the operationalization of AI/AIOps practices across Wealth Production Management. It is a part of Global Production Management, specifically Wealth Horizontal Platform Team supporting Wealth organization across the globe.

Responsibilities:

• Perform a Service Delivery role for infrastructure supporting Wealth business including engagement in Incident, Problem Change and other ITIL disciplines between Production Management, Infrastructure and Wealth organizations,
• Ensure continually improvement of resilience and reliability for end to end Wealth services
• Create and maintain relationships, bring virtual teams across the organization together and lead execution of delivery of plan,
• Be able to interact with technical stakeholders from Architecture, Infrastructure (with emphasis on End User organization) and Application development teams to provide best in class infrastructure solutions to meet business needs,
• Partner with Infrastructure teams (EUC, VDI, Network, Wintel/Linux, Cloud) to monitor, baseline, and improve Infrastructure Service Performance & End-User Environment affecting Wealth end users (advisors, relationship managers, operations, and clients). Contribute to deep-dive investigations into infrastructure-induced performance degradation, capacity bottlenecks. Improve the monitoring capabilities providing an early indicator of potential end-user business impact.
• Identify opportunities with the business to deliver savings target against financials while ensuring infrastructure right sizing,
• Engagement in the delivery of business, regulatory and technology infrastructure projects with responsibility for the quality, timeliness, and operational effectiveness
• Deliver on Performance Measures including Service Performance, financial and governance KPIs

Qualifications:

• 3-8 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services), application support, SRE with a proven track record of operational process change and improvement
• Understanding of how specialization within area contributes to the business and of competitors' products and services
• Working understanding of AIOps, ML-driven event correlation, predictive maintenance, and Generative AI tools in enterprise operations and ability to use this knowledge to design of metrics, analytical tools, benchmarking activities and best practices
• Experience in a Financial Services or large complex and/or global environment preferred
• Outstanding analytical, problem-solving, and diagnostic mindset
• Ability to communicate technical concepts to non-technical audience

#LI-Hybrid

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Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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