Job Description

About the Job

Join Allianz Technology S.p.A. as a Production Management Expert, where you will play a crucial role in supporting the Production Manager to ensure effective service delivery to our business partners and manage the customer interface, striving for high customer satisfaction. Your focus will be on managing operations, supporting the incidents resolution and providing valuable feedback to enhance the quality of services offered.

With your comprehensive knowledge of the clients' IT landscape and organization, along with a solid understanding of projects, products, and services, you will be instrumental in maintaining operational excellence. As part of a truly global team, you will collaborate with various Allianz teams, leveraging best practices and your expertise to support and strengthen our service delivery.

You will have the opportunity to work on diverse projects and processes within an international environment, contributing to both the maintenance and continuous improvement of current operations and the development of strategies to enhance our IT services. If you are passionate about driving impactful improvements and thrive in a dynamic environment, we invite you to join us on this exciting journey.

What you do

• Monitor together with the teams on a daily basis all applications and infrastructure of a region.
• Work with multiple global and local teams to resolve incidents, improve operations and provide feedback and suggestions to application architects for the continuous improvement of applications availability, resiliency and performance.
• In charge of the performance of the applications, works together with the customers on improvement plans.
• First and single point of contact for the customer in terms of infra or application issues (e.g. incidents/outages, management escalations).
• Leading the “crisis room” with the technical teams in case of an emergency.
• Works together with local CTO and application architects hand-in-hand on cost improvement measures.
• Works with the different functions to also oversee the financial relationship with the customers.
• The production management expert should support in the decommissioning processes.

What you bring

• Solid IT background with extensive operational experience in application and/or infrastructure environments, with a proven ability to ensure service continuity and production stability.
• International working experience with a strong track record in transformational and high-impact projects.
• Proficiency in Cloud technologies and platforms, including containerization, cloud-native architectures and cloud migration strategies.
• Proficiency in Agile methodologies with hands-on experience working in Agile teams or supporting Agile transformation initiatives.
• Strong data analysis and reporting skills, with the ability to translate operational data into actionable insights.
• Ability to work effectively under pressure, coordinating interactions across multiple teams and acting as a mediator to resolve critical issues and drive alignment.
• Proven ability to interact and communicate with stakeholders at all levels, including C-level executives.
• Degree in IT, Computer Science or a related field.
• Excellent communication, collaboration, and analytical thinking skills, with fluency in both Italian and English (written and spoken).

What we offer

• Starting annual compensation from 66,000 €
• In addition, welfare and benefits are provided in line with the applicable CCNL level and company policies
• Permanent contract: Liv. Funzionario Business CCNL ANIA - Disciplina dei rapporti fra le imprese di assicurazione e il personale dipendente non dirigente
• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

We welcome applications from candidates belonging to protected categories in accordance with Italian Law 68/99.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization - from one of the industry's largest IT infrastructure projects that spans data centers, networks, and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology

Commitment to Integrity, Fairness & Inclusion

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.

When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid

when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes,

even if the candidate was ultimately employed by Allianz.

103799 | Operations | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us Let's care for tomorrow.