Production Leader:

Capital Heating, Cooling & Electric is a leading
employer in the Milwaukee area and looking to add an Production Leader to
our growing team! Earning
BizTimes Future 50
and
Milwaukee
Business Journal's Fastest Growing Firm's awards, and Top Workplace 3 years in
a row
we are the PREFERRED workplace destination for Milwaukee’s
top-tier talent! Our employees receive a comprehensive benefits package
(Medical, Dental, Vision, Paid Vacation, Paid Holidays, 401K w/ Company Match),
continual professional development and an AMAZING company culture.

Come join our dynamic environment where you will play a
central role in supporting our field teams and helping to deliver world class
service to our customers. This role involves logistics, accounting,
scheduling, superior customer service skills and knowing how to have fun even
when it gets tough.

Work
hours:
Monday -
Friday 8:30 am – 5:00 pm with some overtime.

Pay
Scale:
$23.00-$29.00/HR DOE

Qualification
Requirements:

• 
  2+ years management
  experience. Prior experience scheduling or logistics in trades industry a plus,
  but not needed
• 
  Advanced Verbal and written
  communication skills
• 
  Phone skills
• 
  Laser tight attention to
  detail, organized, results driven individual
• 
  Able to multi-function and
  change priorities on the fly
• 
  Able to navigate through and
  use purchasing software and follow a PO process
• 
  Ability to pass a
  pre-employment drug and background check
• 
  Excellent customer relation
  skills
• 
  Ability to use computer
  software (Microsoft, ServiceTitan, etc)

This Job
Is Ideal for Someone Who Is:

• 
  Dependable -- more reliable
  than spontaneous
• 
  People-oriented -- enjoys
  interacting with people
• 
  Adaptable/flexible -- enjoys
  doing work that requires frequent shifts in direction
• 
  Achievement-oriented --
  enjoys taking on challenges, even if they might fail
• 
  Autonomous/Independent --
  enjoys working with little direction
• 
  Innovative -- prefers
  working in unconventional ways or on tasks that require creativity

Primary
Responsibilities & Expectations:

• 
  Lead, mentor, and develop
  Production Team members
• 
  Establish clear performance
  expectations and provide ongoing coaching & training
• 
  Conduct team meetings to
  align priorities and resolve operational challenges
• 
  Address performance concerns
  promptly and professionally
• 
  Track team attendance and
  verify timesheets
• 
  Hold weekly One-On-Ones with
  team members for issue resolution and coaching
• 
  Oversee scheduling of
  installation appointments to ensure accuracy/timeliness
• 
  Monitor workload
  distribution to maintain efficiency and timeliness
• 
  Collaborate with Sales,
  Operations, and Field Teams to resolve scheduling conflicts
• 
  Oversee application of
  customer payments with accuracy and timeliness
• 
  Ensure proper documentation
  and reconciliation procedures are followed
• 
  Maintain communication with
  the Accounting Team for issue resolution
• 
  Ensure proactive and timely
  customer follow-ups
• 
  Monitor open Production
  communication lines to prevent delays or service gaps
• 
  Resolve escalated customer
  concerns in a professional and solution-focused manner
• 
  Identify process improvement
  opportunities and implement workflow efficiencies
• 
  Maintain accurate reporting
  and documentation
• 
  Ensure the Pulse Report is
  continually reviewed and action taken
• 
  Other duties as assigned

• 
  Medical Insurance
• 
  Dental Insurance
• 
  Vision Insurance
• 
  Paid Vacation
• 
  Paid Holidays
• 
  401K with Company Match
• 
  Continual professional
  development, coaching and education
• 
  An
  AMAZING
  company
  culture