Job Description

The Production Lead is responsible for coordinating daily operations, providing on-the-floor leadership, and ensuring accuracy and efficiency across the production floor in a multi-temperature environment. This role supports training, performance monitoring, and continuous improvement, while upholding company values and safety standards.

Essential Duties and Responsibilities:

• Coordinate day-to-day workflow, training, and troubleshooting in a multi-temperature environment (including areas at or below freezing)
• Use WMS or other systems/reports to track and review productivity to ensure goals and outputs are met accurately and efficiently
• Provide constructive and timely feedback to associates in one-on-one and group settings
• Conduct department start-up meetings as needed
• Assist in updating and documenting process changes and training plans
• Promote team retention through respectful communication, motivation, and timely problem resolution
• Work on the production floor in a manual labor role during non-peak times as needed
• Adhere to all safety, security, and SQF (Safe Quality Foods) requirements
• Perform other duties and assist other departments as assigned
• Maintain reliable and consistent attendance
• Uphold professionalism, sincerity, and enthusiasm reflecting 1-800-Flowers.com, Inc.'s commitment to Delivering Smiles

Skills:

• Ability to read and follow labels, processes, and written instructions
• Basic math skills
• Strong communication and leadership skills across all employee levels

Physical Demands:

• Ability to lift up to 30 lbs. continuously and 50 lbs. occasionally
• Ability to stand and walk for 8–10 hours per shift
• Ability to stoop, kneel, crawl, and climb as required

Education and/or Experience:

• High school diploma or equivalent required
• 2+ years of supervisory or leadership experience
• Experience communicating effectively with peers, management, and associates
• WMS and SAP knowledge preferred

Qualifications

• High school diploma or equivalent
• 2+ years of leadership or supervisory experience
• Ability to lift 30–50 lbs. and perform physical labor in a cold storage environment
• Familiarity with WMS systems and SAP preferred
• Ability to maintain a professional, team-oriented attitude and reliable attendance