Job Description

DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY: 

In September 2022, Stellar Manufacturing was acquired by Leslie's as an affiliate. Stellar Manufacturing is a contract manufacturer of solid particle products and specializes in chemical processing services such as specialty tableting, compaction granulation, and granular filling.  We support the manufacturing of a variety of consumer and industrial products including water treatment chemicals, janitorial and sanitation products, agrochemicals, raw materials, and more. With over 30 years of providing best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. Both Leslie's and Stellar strive to create a positive and fun atmosphere where our Team Members feel valued and are enthusiastic about the contributions they make to the success of Stellar.

Act as the customer’s representative to ensure that their demands are met with a focus on optimizing the customer experience, with high attention to detail on planning.

Compensation Range: $60,000 - $75,000 /Base Salary

Compensation within range to be determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data.

Responsibilities:

• Act as the customer’s representative to ensure that their demands are met with a focus on optimizing the customer experience.
• Serve as the lead point of contact for all customer account related matters.
• Communicate with clients to ensure that all their needs are understood and addressed in a timely fashion.
• Plan production based on customer forecasts.
• Track production vs. customer demand.
• Manage customer inventory vs. production demands
• Maintain customer production forecast and update regularly
• Serve as the liaison between the Production Planning and Manufacturing departments
• Work with Quality Assurance to optimize production quality and address any related issues
• Collaborate with various internal departments to ensure that they fulfill customer requests in a timely manner
• Collect and analyze data related to customer production
• Collaborate with sales team to identify and grow opportunities within customer accounts
• Generate progress reports to give to clients and management within the organization.
• Identify new business opportunities with existing customers and communicate these to the sales team.
• Communicate information on receipt and disbursement of materials, finished goods and components.
• Place necessary orders for components that have been identified as depleted items or items that have reached reorder points.
• Report discrepancies between physical counts and the inventory records and report reasons for discrepancies.
• Analyze inventory discrepancies and findings and report to supervisor.
• Participate in planning and completion of physical inventories as necessary.
• Generate reports and data analysis for upper management.
• Plan, develop, implement, and report on clear and standardized processes and procedures for all aspects of product and process including but not limited to standard operating procedures and functional process control.
• Serve as the lead to document customer complaints and NCAP’s. Provide feedback to customers on actions taken to resolve quality non-conformances. Periodically solicit feedback on Stellar performance.
• Requires close collaboration with management, manufacturing, engineering, supply chain, and quality assurance.
• Collaborates with other departments to identify critical success factors, develop measurement systems, and implement continuous process improvement methodologies.
• Assist with the creation of departmental standard operating procedures
• Perform other related duties as assigned by management.

Qualifications:

• B.S. in Business Administration, Supply Chain, Accounting, or related field required
• Minimum 5+ years of experience in Production Planning and Inventory Control in manufacturing
• Excellent oral and written communication skills
• Excellent proficiency with Microsoft Excel
• Experience implementing systems and processes within an organization
• Direct experience dealing with customers and customer issues
• Familiarity with SAP and similar systems a plus
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie’s recognizes a critical component to our continued success is our people.  Leslie’s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.