Job Description

Job Summary:
To ensure that the finished product leaving the company meets the requirements of the customer as defined by the customer’s purchase order, scope of work, or special instructions. The Production Coordinator I will perform administrative functions pertaining to the operation of the company and the safety of company personnel.

Primary Duties & Responsibilities:
● Data entry for service work and engineered product with attention to detail and timely execution
● Coordinate field service ensuring that technicians assigned have proper credentials to enter customer sites, including scheduling Safety Council training
● Input purchase orders for materials required to complete orders and issue POs to vendors
● Routinely communicate with vendors to monitor delivery dates
● Communicate with the customer any unforeseen delays or issues with the field service order
● Confirm terms & conditions on the customer’s PO matches the sales order to ensure accurate billing
● Release appropriate lines for invoicing and attach proof of delivery to sales order
● Process invoices and distribute them via mail, email, or customer portal
● Enter Field Service Report hours into ADP daily
● Enter hours onto Field Service Man Hour Tracking Spreadsheet
● Approve time for all technicians and temps on ADP for each pay period
● Update Contract Labor report weekly and send to corporate
● Perform other administrative duties as required

Positional Requirements & Qualifications:
● Education & Experience:
o HS Education or GED equivalent
o Solid understanding of basic bookkeeping and accounts receivable principles
● Skills & Abilities:
o Successful completion of Channel Connect Valve University 1, 2, and 3 for assigned product vertical(s)
o Successful completion of shop orientation hours for assigned product vertical(s)
o Demonstrate understanding and compliance with all applicable quality standardization procedures
o Successful completion of Technical 101 training for assigned product vertical(s)
o Successful completion of the Customer Service Soft Skills training class
o Successful completion of the Production Coordinator I learning path in LinkedIn Learning
o Successful completion of the level I written test for assigned product vertical(s)
o Oracle competency
o Effective time-management
o Detail-oriented
o Self-Motivated
o Highly organized

• Must be able to travel and have a clear driving record in accordance to company driving guidelines
• Clear background check and drug/alcohol screening

Essential Physical Functions:
• Travel: less than 5%
• Lifting up to 20 pounds
• Bending, stooping, walking